Application Analyst II - BH Clinical Systems
UHS
Summary
The Application Analyst II-BH Clinical Systems acts as a clinical liaison between the Corporate IS Department and the BH facility. Perform duties associated with implementation, training, support, and maintenance for all aspects of the clinical information system. Duties also include performing basic computer and computer peripherals troubleshooting skills. This position provides problem tracking, resolution, enhancement requests, active participation in system testing, workflow redesign, change management, and ongoing Cerner education to facility employees and physicians.
Job description
Key Responsibilities
- Provides on-going support and management of clinical applications
- Regularly meets with users, vendors, and IS staff to develop/modify system specifications.
- Supports the implementations of applications and prepares the appropriate documentation.
- Performs system testing and documentation for all phases of the application development life cycle.
- Performs Q/A on application functionality.
- Researches and resolves implementation-related Customer Support Center Tickets.
- Adheres to appropriate UHS Project Management standards.
- Ensures strict adherence to work plans, reporting all serious deviations to management.
- Assists with the training of users in operating procedures for application.
- Coordinates project team member activities to achieve common objectives.
- Working in conjunction with a project manager, monitors project plans.
- Tracks project status, issues and progress.
- Researches and resolves Customer Support Center Tickets including major application upgrades.
- Adheres to UHS Service Level and Change Management Policies.
- Provides on-call support as scheduled.
- Establishes and maintains regular communications with user community.
- Maintains Service Excellence principles.
- Prepares and submits status reports to supervisor as required.
- Keeps management well informed of activities, needs, problems.
- Performs other tasks as required by management.
Requirements
- 2 years of completed college coursework towards a Bachelor's degree or an Associate's degree is required.
- 3-5 years of related experience is required.
- Understanding of clinical workflow and operational processes within a behavioral health facility including but not limited to nurse unit/dept, therapies, and intake.
- Previous Cerner experience is required.
- Minimum two years direct patient care experience preferred.
- Basic computer skills and Microsoft Office experience required.
- Advanced working knowledge of clinical information systems (Cerner) preferred.
- Mentoring/leadership experience.
- Ability to collaborate with clinicians to discern software specifications, hardware requirements, and process improvement workflows.
- Must be comfortable and confident interacting with physicians and clinicians at all levels.
- General IT knowledge that includes basic troubleshooting skills of computers, laptops, networks, and peripherals (printers, microphones, scanners, etc.)
- Excellent verbal and written communication skills.
- Hospital or Healthcare facility experience preferred.
- Clinical and Application Knowledge preferred.
- Travel Requirements: Up to 40% regional travel (depending on projects).
Benefits
- Competitive Compensation
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Paid Time Off
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.