Application Analyst II
Mass General Brigham
Summary
Salem Hospital is seeking an Application Systems Analyst II to support a portfolio of clinical and business applications that help drive patient care, operational services, and administrative functions. This role serves as a key technical and solutions-focused resource, partnering with hospital departments, vendors, and Information Systems teams to support, maintain, optimize, and enhance hospital applications and related integrations.
Job description
Job Summary
Salem Hospital is seeking an Application Systems Analyst II to support a portfolio of clinical and business applications that help drive patient care, operational services, and administrative functions. This role serves as a key technical and solutions-focused resource, partnering with hospital departments, vendors, and Information Systems teams to support, maintain, optimize, and enhance hospital applications and related integrations.
About the Role
Working with a high degree of independence, the Analyst II troubleshoots application issues, implements system improvements, supports upgrades, and contributes to new technology initiatives. The role also leads and coordinates small-to-medium projects, participates in system implementations and integrations, and helps ensure application solutions are reliable, effective, and aligned with the operational needs of Salem Hospital.
Key Responsibilities
- Review system requirements and business processes; test, debug, and implement software solutions.
- Develop and execute test plans and perform software quality assurance activities.
- Provide ongoing support for software applications by identifying, troubleshooting, and resolving issues.
- Train end users on software applications and develop end-user documentation.
- Run reports, update tables, and complete tasks associated with the ongoing operation of the software environment.
- Partner with hospital departments, vendors, and Information Systems teams to support application maintenance, upgrades, integrations, and enhancements.
- Lead and coordinate small-to-medium projects and participate in system implementations.
- Participate in regular team meetings to discuss activities, issues, priorities, and updates.
Qualifications
Education
- Bachelor’s degree in Information Systems required.
- Experience may be accepted in lieu of a degree.
Experience
- 2–3 years of experience in the development, support, or operation of software applications required.
Knowledge, Skills, and Abilities
- Strong oral and written communication skills.
- Strong interpersonal skills with the ability to communicate effectively with technical and non-technical audiences.
- Demonstrated analytical and problem-solving skills.
- Ability to learn quickly and adapt to changing priorities.
- Knowledge of Microsoft Office 365 and other common office productivity solutions.
Additional Job Details
- Monday–Friday Eastern business hours required.
- Hybrid onsite flexible work model required, including 1–2 onsite office days per week, with flexibility based on business needs.
- Remote workdays require a stable, secure, quiet, and compliant workstation.
Requirements
- Bachelor’s degree in Information Systems required
- Experience may be accepted in lieu of a degree
- 2–3 years of experience in the development, support, or operation of software applications required
- Strong oral and written communication skills
- Strong interpersonal skills with the ability to communicate effectively with technical and non-technical audiences
- Demonstrated analytical and problem-solving skills
- Ability to learn quickly and adapt to changing priorities
- Knowledge of Microsoft Office 365 and other common office productivity solutions
Benefits
- Health insurance
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.