Application Consultant

About the Role

As an Application Consultant, you will play a key role in delivering an exceptional customer experience as part of Anatomage's Customer Success team. You will train customers on Anatomage products, develop educational resources, troubleshoot technical issues, and gather customer feedback to help improve products and services.

You will work directly with educational instructors, medical professionals, and other customers through virtual and in-person training sessions, product demonstrations, and technical support. You will also contribute to internal projects, including software testing, video development, training content creation, and other initiatives involving the Anatomage Table and related products.

What You'll Do

• Deliver engaging virtual and in-person product training and demonstrations for customers, including educational instructors and medical professionals.
• Diagnose and resolve software and hardware issues, provide on-call product support for U.S. customers, and escalate complex issues when appropriate.
• Create and maintain high-quality training materials, instructional content, videos, and activities that help customers effectively use Anatomage products.
• Respond to customer inquiries, clarify customer needs, maintain timely follow-up, and communicate solutions in a professional and empathetic manner.
• Gather customer feedback, identify recurring issues, and communicate opportunities to improve product functionality and the customer experience.
• Contribute to software testing, product research, and other internal projects as needed.
• Communicate project progress, present team accomplishments, and collaborate with colleagues across relevant teams.
• Travel approximately 25–50% of the time to customer sites, conferences, and other events across the United States.

Skills and Abilities Required

• Communicates professionally and empathetically, asks thoughtful questions, and effectively interprets customer needs and concerns.
• Demonstrates strong technical aptitude and proficiency with software and technology, with the ability to independently investigate, diagnose, and resolve software and hardware issues.
• Resourceful, adaptable, and able to research unfamiliar issues, exercise sound judgment, and work effectively with minimal supervision.
• Creates accurate, well-organized, high-quality training materials and delivers clear, engaging product demonstrations and presentations.
• Takes ownership of customer inquiries, follow-up, and outstanding issues while maintaining timely communication and appropriate escalation.
• Maintains high standards for accuracy and quality in customer communications, technical documentation, and training resources.
• Willing and able to travel approximately 25–50% of the time to customer sites, conferences, and events across the United States.

Qualities We Look For

• Experience in product training, teaching, tutoring, or technical instruction.
• Experience creating educational content, training materials, videos, or documentation for customers or internal teams.
• Experience in customer service, customer success, or technical support.
• Experience in the medical, healthcare, or medical technology industry.
• Familiarity with anatomy and physiology.
• Experience with software testing, technical troubleshooting, or hardware support.
• A genuine commitment to customer success, with a patient, approachable, and service-oriented demeanor.
• A proactive, self-directed working style and willingness to learn new products and technologies.

Minimum Education and Experience Required

• Bachelor's degree, preferably in Anatomy, Biology, Health Science, or another related scientific discipline.
• At least two years of professional experience.