Applications Scientist, Bioprocess & Sample Preparation
Thermo Fisher Scientific
Summary
The Applications Scientist, Bioprocess & Sample Preparation is the scientific and technical expert supporting CryoMed Controlled-Rate Freezers and SpeedVac Concentrators. This customer-facing role helps customers successfully apply our technologies in cell biology, cell & gene therapy, biopharma, process development, and academic research. The Applications Scientist works closely with Sales, Product Management, Marketing, Service, and R&D to support customers from product evaluation through implementation, training, troubleshooting, and ongoing application support. The role also develops application data, training materials, and scientific content to support commercial growth and product development.
Job description
Customer & Commercial Support
- Serve as the applications expert for CryoMed and SpeedVac products.
- Provide pre-sales application and workflow consultation.
- Conduct customer demonstrations, training, and implementation support.
- Help customers optimize workflows and resolve application challenges.
- Support Sales and Product Management during strategic customer engagements.
Application Development
- Develop and validate customer workflows and new applications.
- Generate application data demonstrating product and workflow value.
- Create application notes, technical briefs, posters, presentations, and best-practice guides.
- Present at customer meetings, webinars, seminars, and conferences.
- Identify customer needs and translate them into product and application improvements.
Product Support
- Serve as the voice of the customer to Product Management and R&D.
- Support new product introductions and launches.
- Assist with complex application, workflow, and quality investigations.
- Collaborate with R&D on new applications and product enhancements.
Training & Education
- Develop standardized and customized training programs for customers.
- Deliver on-site and virtual customer training.
- Support fee-based training programs for strategic customers when appropriate.
- Train Sales, Service, distributors, and other commercial teams on applications and workflows.
- Develop training curricula, user guides, and educational materials.
- Support workshops, webinars, user meetings, and scientific seminars.
Requirements
- MS or PhD in Biology, Cell Biology, Molecular Biology, Biochemistry, Biotechnology, Biomedical Engineering, Chemical Engineering, Pharmaceutical Sciences, or a related field
- 5+ years of relevant laboratory experience in Cell & Gene Therapy, Cell Therapy Manufacturing, Biopharmaceutical or Bioprocess Development, Analytical Development, QC Laboratories, Translational or Regenerative Medicine
- Experience in regulated laboratory environments is beneficial
- Proven ability to develop and optimize complex analytical methods and workflows
- Excellent verbal and written communication skills for engaging with customers and internal teams
- Experience delivering technical presentations and training to diverse audiences
- Ability to work independently and as part of cross-functional global teams
- Proficiency with data analysis software and standard office applications
- Available for 25% travel for customer support and events
- Fluency in English required; additional languages beneficial
- Valid driver's license required
Benefits
- Healthcare
- 401(k)
- Annual incentive plan bonus
- Employee benefits
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.