Appointment Business Center Scheduler I/II
University of Arkansas for Medical Sciences
Summary
The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler plays a crucial role in our organization by supporting patient care activities.
Job description
Summary of Job Duties
The Appointment Business Center Scheduler (Access Coordinator) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler plays a crucial role in our organization by supporting patient care activities.
Job Responsibilities
- Schedules, reschedules, coordinates, and cancels appointments
- Inputs and/or updates accurate patient information
- Communicates accurate and complete information
- Must maintain strict confidentiality
- Performs other duties as assigned
This position is in a call center and remote work is not an option.
Requirements
- High school diploma/GED
- Basic proficiency with computers (preferably MS Office)
- Excellent telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Level I: One (1) year of customer service experience
- Level II: Two (2) years of customer service experience
Benefits
- Medical, Dental & Vision
- Holiday, Vacation & Sick Leave
- Education discount
- Retirement 10% match
- Basic Life Insurance
- Career Training
- Merchant Discounts
- Concierge prescription delivery
Company overview
The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.