Aquatics General Manager

Position Purpose

The FOSS General Manager (GM) will oversee our Lone Tree, CO location. Focus areas include operational and financial performance, staffing and employee engagement, swim path curriculum, customer service, and general school management. The General Manager acts as the main point of contact for their team and customers. This role is designed both for emerging leaders and those transiting their career to a new industry.

Essential Job Functions as a General Manager

The following essential functions represent the primary work performed; however, the GM may be asked to assist with projects or tasks not detailed here but fall within the scope of this role. GMs will train to learn key roles including Swim Teacher, Customer Support Service, Teacher Assistant, Supervisor, Assistant Manager and General Manager. Through these rotations, GMs will learn to manage FOSS methods and processes and build strengths in competencies such as business acumen, time management, organizational execution, and accountability, and developing, motivating, and managing talent.

Team Leadership and Development

• Coach and counsel (manage) team members regarding individual performance and other career development opportunities, taking corrective action when necessary.
• Create an environment that inspires a high level of commitment and performance.
• Build a team by recruiting, selecting, and developing employees.
• Delegates and distributes assignments appropriately.
• Provides guidance and direction based on individual employee capabilities.
• Demonstrate the ability to build trusted and effective relationships to advance an organizational culture that lives our purpose and values.

Lead Business Objectives

• Leverages company tools, incentives, and strategies to meet or exceed site KPIs.
• Report on site goals and areas of opportunity.

Enhance Customer Experience

• Responsible for a high level of customer experience.
• Build relationships with customers to create loyalty and excitement about the Foss Brand Purpose, programming, and community.
• Be present in and out of the schools as a FOSS Brand Ambassador.

Facility Care and Compliance

• Ensure facility cleanliness standards are satisfied.
• Performs preventative maintenance throughout facility in conjunction with Regional Facility Manager.

Minimum Qualifications, Skills, & Abilities

• Two (2) years of management experience, including a people manager role.
• Must obtain American Red Cross CPR/First Aid certification within the first 90 days of employment, be required to adhere to American Red Cross standards outlined in the certification requirements and maintain an active certificate throughout tenure in the role.
• Demonstrate aptitude for analyzing data/reports/documents to drive decision making.
• Demonstrate ability to manage multiple priorities and deadlines while maintaining attention to detail.
• Demonstrate ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.
• Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors.
• Availability to workdays, evenings, and weekends.
• Ability to participate in organizational, employee or community engagement events as necessary.
• Interact well in a diverse community.
• Experience managing the performance of employees, including providing feedback.
• Proven success in growing and developing teams.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• High energy, upbeat and enthusiastic with the ability to integrate fun and work.
• Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence.
• Ability to use data to drive decision making.
• Ability to travel to school locations throughout the Minneapolis, MN; Chicago, IL; Madison, WI; St. Louis, MO; Ankeny, IA; and Fargo, ND throughout General Manager Training Program, as necessary.

Working Conditions

• Ability to work in water and demonstrate the physical movements necessary to teach the FOSS Swim Path curriculum.
• Work in an indoor pool facility that will be warm and humid with water temperatures up to 91 degrees.
• Ability to work in areas exposed to noise, chemicals, and industrial equipment and supplies.
• Speak with others, including children, using clear, professional, and age-appropriate language.
• Move up and down stairs, service ramps, and/or ladders.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing 15 pounds without assistance and heavier lifting or movement tasks with assistance.
• Review documents, computer monitors or displays with potentially small print.
• Operate a computer, handheld device such as an iPad, phone and other common office tools or controls.
• Mentally focus on tasks and apply sound reasoning and judgement.