AR Team Lead, RCM
ResMed
Summary
Lead client outcomes, develop talent, and drive revenue cycle excellence. As a Team Lead, Revenue Cycle Management (RCM), you'll play a critical role in improving financial outcomes for healthcare providers while leading a high-performing team. You'll own the performance of an assigned portfolio of client accounts, using data and operational insight to identify reimbursement trends, reduce denials, improve revenue cycle performance, and create measurable client impact.
Job description
What You'll Do
- Lead, coach, and develop a team of revenue cycle professionals, building capability, accountability, and strong operational performance.
- Own outcomes for an assigned portfolio of client accounts, identifying opportunities to improve reimbursement results, operational efficiency, and client satisfaction.
- Analyze performance metrics, denial trends, payer behaviors, and operational data to uncover root causes and implement corrective actions that improve client outcomes.
- Monitor productivity, quality, inventory, service levels, and account health metrics to ensure team and client objectives are achieved.
- Partner with leaders and cross-functional teams across Revenue Cycle Management to eliminate process gaps, improve workflow alignment, and strengthen revenue cycle performance.
- Guide team members in developing analytical skills and operational expertise so they can proactively identify issues and drive improved client results.
- Lead operational improvement initiatives that increase efficiency, improve quality, reduce reimbursement barriers, and support organizational goals.
- Support account transitions, onboarding activities, workload balancing, and ongoing account management to ensure service continuity and success.
- Communicate operational performance, risks, trends, and recommendations to leadership and key stakeholders to support informed decision-making.
- Ensure compliance with payer requirements, company policies, regulatory guidelines, and established operational controls.
What You Bring
- 3+ years of experience within the HME/DME industry with strong Revenue Cycle Management knowledge.
- Experience working with Medicare, Medicaid, and commercial payer reimbursement processes.
- Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows.
- Previous people leadership, supervisory, lead, or team coaching experience with a demonstrated ability to develop and motivate employees.
- Proven ability to leverage operational data, analytics, and reporting to identify trends, perform root-cause analysis, and improve business outcomes.
- Experience managing operational performance through productivity, quality, service-level, and financial metrics.
- Strong communication and stakeholder-management skills with the ability to influence outcomes across teams and leadership levels.
- Experience leading process improvement initiatives and driving operational change.
- Proficiency with revenue cycle management systems, reporting tools, and Microsoft Office applications.
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent combination of education and experience.
- Experience supporting geographically distributed teams, including domestic and global operational resources.
Nice to Have
- Experience across multiple DME product categories.
- Brightree experience.
- Experience presenting operational results, trends, and recommendations to clients or senior leaders.
Requirements
- 3+ years of experience within the HME/DME industry with strong Revenue Cycle Management knowledge
- Experience working with Medicare, Medicaid, and commercial payer reimbursement processes
- Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows
- Previous people leadership, supervisory, lead, or team coaching experience
- Proven ability to leverage operational data, analytics, and reporting to identify trends, perform root-cause analysis, and improve business outcomes
- Experience managing operational performance through productivity, quality, service-level, and financial metrics
- Strong communication and stakeholder-management skills
- Experience leading process improvement initiatives and driving operational change
- Proficiency with revenue cycle management systems, reporting tools, and Microsoft Office applications
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent combination of education and experience
- Experience supporting geographically distributed teams, including domestic and global operational resources
Benefits
- Medical, Dental & Vision
- Life & AD&D Insurance
- Disability Insurance
- HSA & FSA
- Commuter Benefits
- Sleep Care Management
- 401(k)
- ESPP
- EAP
- Tuition Assistance
- Paid Time Off
- 11 Paid Holidays
- 3 Floating Holidays
- Primary Caregiver Leave
- Secondary Caregiver Leave
Company overview
ResMed is a global leader in connected health solutions specializing in sleep apnea and respiratory care. Founded over 30 years ago, the company pioneers innovative cloud-connected medical devices and digital health technologies that transform care for millions of people worldwide. Headquartered in San Diego, California, ResMed operates in more than 140 countries with a team of over 10,000 employees. The company's comprehensive product portfolio includes CPAP machines, ventilators, masks, and accessories for treating sleep apnea, COPD, and other chronic respiratory conditions. ResMed's digital ecosystem features AI-powered platforms like AirView for remote patient monitoring and myAir for patient engagement, enabling personalized home healthcare. As a publicly traded company (NYSE: RMD, ASX: RMD), ResMed has established itself as the world leader in sleep health technology, with more than 30 million cloud-connectable devices in the market and over 23 billion nights of clinical respiratory data collected. The company's mission focuses on improving quality of life, reducing chronic disease impact, and lowering healthcare costs through innovative connected health solutions.