Area Manager Biomedical Services

Purpose and Scope

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Area, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution.

Principal Responsibilities and Duties

• Overall management of Technical Services for an area, typically 10 to 25 clinics and 7 to 15 exempt and non-exempt employees.
• Works with Area Managers and/or Directors of Operations to ensure operational, financial and regulatory requirements associated with Technical Service are met.
• Collaborates with area Quality and Education personnel on cross functional initiatives.
• Responsible for management and oversight of Area financial metrics i.e. TAP, maintenance parts cost, travel and expenses.
• Responsible for data integrity for management systems at the Area level i.e. PeopleSoft, Kronos, and Service Database.
• Responsible for piloting and implementation of new systems and processes as needed.
• Supervises repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant.
• Documents all repair and maintenance activity per applicable policies and/or procedures.
• Purchases and maintains inventory of service parts.
• Ensures defective parts with associated RGA and warranty parts are returned in a timely manner.
• Actively supports and participates in the Quality Assessment and Process Improvement (QAPI) process.
• Cooperates with facility staff to ensure all regulatory and OSHA requirements are met.
• Performs water/dialysate sample collection and processing per applicable policies and procedures.
• Reviews, evaluates and reports water/dialysate quality results per applicable policies and procedures.
• Transports equipment as needed.
• Collaborates with the Director of Technical Services to establish operating and financial goals.
• Monitors performance metrics and implements processes to impact them.
• Collaborates with the Regional Technical Operations Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
• Collaborates with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
• Collaborates with Operations personnel to ensure integration of Technical Services into acquired facilities.
• Performs Technical Assessments for clinics in assigned area.
• Initiates, monitors and manages external vendor service and/or maintenance agreements/contracts.
• Ensures that applicable manufacturers IFU's are available to personnel.
• Maintains a list of emergency contacts and ensures it is accessible to all facility personnel.
• Coordinates and provides Technical Services support needed during natural disasters or emergency situations.
• Recruits, interviews, and hires Technical Supervisors and/or Biomedical Technicians as needed.
• Acts as a mentor, role model and resource for Technical Services Personnel.
• Trains and mentors Technical Supervisors and/or Biomedical Technicians as required.
• Ensures proper training and education for all Technical Supervisors and Biomedical Technicians.
• Ensures that personnel and training records are maintained per policy and procedure.
• Provides ongoing and formal annual performance evaluations to Technical Supervisors and/or Biomed I and II.
• Oversees corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
• Ensures that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
• Implements technical policy and procedure changes upon approval from the Governing Body.
• Retains all technical records and logs according to the FMCNA retention policy.
• Participates in facility audits conducted by the RQM and federal, state or local surveyors.
• Schedules/oversees Technical Supervisors and/or Biomedical Technicians to ensure appropriate coverage for a defined Area.
• Maintains and updates water system diagrams and valve charts.
• Coordinates the installation of equipment and implementation of product initiatives and improvements.
• Performs and/or provides assistance with the Direct Patient Care Technical Training Program.
• Collaborates with Operations personnel to address adverse events and product complaints.
• Performs monthly SAP supply inventory process as required.
• Creates SAP requisitions for equipment.
• Assists Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
• Ensures that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufacturers documentation and FMCNA Policies and Procedures.
• Ensures that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
• Assists Operations personnel in the review and recommendation of capital equipment purchases.
• Develops and maintains positive working relationships with FMS affiliated physicians.

Education

• High school diploma or G.E.D. required.
• AA Degree in electronics/biomedical technology, or equivalent preferred.
• Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
• Nephrology/Biomedical Industry Technical Certification within 24 months of employment preferred: BONENT CHT, NNCO CBNT, WQA WTS, or AAMI CBET.
• All required certifications must be maintained and current.

Experience and Required Skills

• Minimum of four years supervisory experience.
• Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/biomedical technology, or two years experience and a BS Degree in a technology or business field.
• Attend all technical training programs required by state/federal regulations and FMCNA policy.
• Valid Driver's License issued in the employee's state of residence.
• Ability to use common hand tools and small power equipment.
• Ability to train subordinate personnel.
• Must possess good verbal and written communication skills.
• Basic computer skills, including Microsoft Office applications and mainframe applications.
• Ability to comprehend and communicate in the English language.
• Must meet the necessary requirements of Ishihara's Color Blindness test as a condition of employment.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Overnight travel may be required.