Arthrex Experience Associate

Essential Duties and Responsibilities

• Represent the face of the customer, establishing and maintaining relationships with physicians.
• Provide general office support as needed for the AX team (phone support, correspondence, meeting planning, scheduling, travel coordination, filing, etc.)
• Lead preparatory phone calls after a visit is established to Naples and before the customer arrives in order to finalize pre-visit information and agendas.
• Provide personnel introductions between the customer, sales, and business units within Arthrex.
• Assist with championing physicians’ and employees’ perspectives within the customer journey, actively seeking feedback from both for alignment.
• Support further development, marketing, implementation, communications and sales support for enhancing the customer experience.
• Work closely with product management, medical education, compliance and legal, sales, Innovation and other departments with communicating information or needs from the AX team.
• Liaison with agency owners, managers, and sales representatives for department information.
• Post visit, assist with designing guest follow up, providing the customer, representatives and managers with whom the customer met with, discussions and action plan.
• Support and assist with project management
• Manage strategic planning operations for Healthcare Leadership and ASC-X experiences
• Support promotional activities through the press, sales force, and alternate distribution channels.
• Assist with generating and organizing quarterly newsletter.
• Collect, analyze, and present metrics regarding the HCP onsite activities and overall experience
• Organization of team building events, support in presentations preparation and other ad-hoc assignments.
• Some travel may be required for certain sales and/or surgeon meetings (approximately 10%).

Education and Experience

Bachelor’s Degree required, preferably in Business, Event Management, Marketing, or Communications.

Knowledge and Skill Requirements/Specialized Courses and/or Training

• Ability to form and maintain relationships.
• Excellent verbal, written, analytical, project, organizational and interpersonal skills.
• Strong follow through skills are important.
• Ability to work independently and within a team.
• Ability to work comfortably at all levels within the organization up to the senior management level.
• Excellent communication and customer service skills.
• Excellent attention to detail, proofreading and organizational skills.
• Ability to handle multiple priorities and tasks simultaneously while meeting deadlines.
• Understanding of Arthrex corporate culture and company philosophy.

Machine, Tools, and/or Equipment Skills

Strong proficiency in MS Office, fax machine, laser printer, scanner, copier, telephone.

Language and Communication Skills

Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management.