Assessment & Referral Call Specialist
UHS
Summary
The Call Specialist is responsible for assisting in the admissions process by inputting all referrals and patient information into the computer system, consulting with potential patients, patient families, medical staff and other hospital staff, and communicating with patients and patient families with regard to current assessments, recommended referrals and recommended required levels of care. Assists Assessment and Referral Counselors, Lead, and/or Shift Supervisors to screen, triage, and arrange admissions.
Job description
Responsibilities
- Collect and record accurate information for each call including clinical description, referral sources, demographic information, financial/insurance information and follow-up requirements.
- Communicate with patients and families in regard to community resources, and financial arrangements.
- Responds appropriately to telephone inquiries, providing accurate information, assist A&R Counselor, Lead and Shift Supervisor in completion of pre-admission screening, empathic crisis intervention, and determining suitable referral.
- Assist in processing all requests for information to all referral sources.
- Assist in providing customer with requested information and external referrals.
Qualifications
Education: AA Degree in social work, psychology, counseling or a related field; or equivalent combination of education and experience, is preferred. Experience: At least two (2) years' experience in a mental health setting preferred. Working knowledge of the Addiction & Recovery field and experience in interviewing, treatment planning, communicating with external review organizations or comparable entities, and working effectively with people of diverse backgrounds preferred.
Requirements
- AA Degree in social work, psychology, counseling or a related field; or equivalent combination of education and experience, preferred
- At least two (2) years' experience in a mental health setting preferred
- Working knowledge of the Addiction & Recovery field preferred
- Experience in interviewing, treatment planning, communicating with external review organizations or comparable entities preferred
- Experience working effectively with people of diverse backgrounds preferred
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.