Assistant Director Department Adult Residential
The Jewish Board
Summary
The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner.
Job description
Purpose
The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner.
Position Overview
The Assistant Program Director (APD) ensures programmatic systems are in place to meet the clients' safety and service needs. The APD supervises Social Workers, Case Managers, and Case Associates and is responsible for clinical and administrative oversight of the program. The APD provides on-going training, supervision, and guidance to staff, is knowledgeable of regulatory requirements and agency practices, policy/standards, and provides program oversight in the absence of the Program Director. The incumbent must carry a cell phone 24x7x365.
Key Essential Functions
- Provides regular supervision to Social Worker, Case Manager, and Case Associate staff
- Reviews and evaluates comprehensive assessments, progress notes, service plan reviews, and discharge plans for quality and compliance
- Works with Residence Managers on staffing/scheduling, reviews and approves weekly timesheets and overtime
- Facilitates High Risk and Group Supervisions
- Participates in Case Conferences with external sources
- Collaborates with other JB Departments (Facilities, Clinics, Central Intake, etc.) for program needs
- Participates/Performs staff evaluations
- Ensures regulatory/agency compliance with staff completion of trainings
- Collaborates with Residence Manager to ensure apartments are safe
- Participates in administrative meetings and other on/off site meetings as scheduled
- Participates in Client/tenant meetings and works with staff to address and resolve entitlements issues
- Runs reports in Tableau, the Agency's reporting system
- Documents work in MyAvatar, the Agency's EHR system
- Understands and uses the Agency's ticketing system, SysAid
- Conducts apartment administrative walkthroughs
- Submits internal JBFCS reports as it relates to apartment needs when necessary
- Works collaboratively as part of a service delivery team
- Travels to apartments within the five boroughs on a weekly basis
- Performs other duties as assigned
Core Competencies
- Knowledge of and experience with the operation of housing and supportive housing programs
- Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees
- Strong verbal and written communication skills
- Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail
- A problem-solving orientation, resourcefulness, resilience
- Ability to travel to visit resident apartments when needed
Educational/Training Required
LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered.
Experience Required/Language Preference
A minimum of five (5) years' experience. Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history required. This individual must have the ability to work individually on projects as well as be a collaborator. This individual must also be organized and meticulous and possess the ability to pay attention to detail.
Computer Skills Required
Strong computer skills, particularly in Microsoft Word and Excel. Technologically competent in handling of administrative practices.
Requirements
- Minimum of five (5) years' experience
- Prior experience working with adults diagnosed with a mental illness, homelessness and substance abuse history
- Knowledge of and experience with the operation of housing and supportive housing programs
- Excellent track record as a supervisor, ability to motivate staff, build teams, and retain employees
- Strong verbal and written communication skills
- Ability to understand and appreciate the broader issues of politics, funding, and reputation of the agency while retaining attention to detail
- A problem-solving orientation, resourcefulness, resilience
- Ability to travel to visit resident apartments when needed
- Strong computer skills, particularly in Microsoft Word and Excel
- Technologically competent in handling of administrative practices
- LCSW, MSW, or other clinical qualification preferred; MPA, MPH, or related degree will be considered
Company overview
The Jewish Board of Family and Children's Services, commonly known as The Jewish Board, is one of the United States' largest nonprofit mental health and social service agencies, and New York State's largest social services nonprofit. Founded in 1874, the organization has served New Yorkers for over 150 years, providing comprehensive mental health support and social services across all five boroughs of New York City as well as Westchester County and Long Island. With over 3,300 employees and 2,200 volunteers, The Jewish Board serves more than 45,000 individuals annually through its extensive network of community-based programs, residential facilities, and day-treatment centers. The organization offers a wide range of services including counseling for all ages, children's mental health programs, domestic violence services, supportive housing, family support, adult recovery supports, intellectual and developmental disability services, and specialized Jewish community services. While rooted in Jewish tradition, The Jewish Board provides non-sectarian services to people of all backgrounds, faiths, and identities, with nearly half of its clients being non-Jewish. The organization operates over 75 locations throughout New York City and accepts most insurance plans and Medicaid, with sliding-scale fees available to ensure no one is turned away due to inability to pay.