Assistant Director, Donor Relations

Essential Functions

• Maintain a portfolio of complex narrative reports and comprehensive knowledge of donors in their portfolio, including all relevant reporting schedules and stewardship files.
• Plan, write, and design content for discrete reporting formats including print, video, digital with a proficiency in translating complicated ideas into accessible prose that convey the impact of philanthropic support on the Mass General Brigham (MGB) mission. Implement the latest stewardship reporting strategies to ensure consistent and impactful donor experience.
• Collaborate with gift officers to determine optimal content, tone, and approach for each donor while meeting target delivery dates.
• Facilitate regular meetings with gift officers to discuss reports in progress, initiate new reports, and confirm appropriate reporting schedules for new gifts. Drive all pre-meeting preparation and materials, lead meeting discussion, provide strategic guidance and decisions, and disseminate follow up actions post meeting.
• As needed, interview physicians, researchers, and other healthcare professionals to gain insight on specific accomplishments, new clinical applications, and other areas of specific interest to donors.
• As needed, conduct independent research on scientific papers and submissions, clinical trials, laboratory, and lecture content related to donor-supported initiatives.
• Contribute to the evolution and execution of reporting standards and templates that ensure consistent and efficient stewardship reporting across gift types.
• Enter and maintain report-related data in the department’s CRM database and use the system to assist in keeping gift officers informed of deadlines and report status, as well as donor feedback.
• Ensure delivery and uploading of final reports to CRM database.

Qualifications

Bachelor’s degree required and 3-5 years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:

• Outstanding written and interpersonal skills with a proven ability to communicate effectively with colleagues
• Excellent organizational skills with attention to detail and demonstrated ability in multiple projects simultaneously while working optimally under deadlines and changing priorities
• The ability to resolve moderately complex problems and use judgment within defined practices and procedures, and to fully apply standard principles, theories, concepts, and techniques
• The ability to contribute to the fulfillment of projects and organizational objectives
• The ability to effectively communicate complex ideas in laypeople’s terms is essential
• Experience with project management and program development required
• Ability to interact with front-line staff as well as senior leaders in the development office and across the hospital
• Takes initiative and functions effectively, both independently and as a member of a team, with a willingness to assist with routine and last-minute projects
• Good judgment and discretion in handling sensitive information
• Advanced skills with the Microsoft Office suite of products, as well as the ability to quickly learn and adapt to new digital platforms and programs