Assistant Director of Laboratory and Clinical
Mazzoni Center
Summary
Responsible for oversight of laboratory operations, vaccine programs, clinical supply chain and management of the medical assistant team. Ensures standardized, compliant, and efficient workflows across sites and supports development of clinical programs and quality improvement interventions.
Job description
Job Summary
Responsible for oversight of laboratory operations, vaccine programs, clinical supply chain and management of the medical assistant team. Ensures standardized, compliant, and efficient workflows across sites and supports development of clinical programs and quality improvement interventions.
Strong oral and written communication skills required. Must communicate effectively with patients, staff, and leadership and contribute to a positive, collaborative environment. Must work effectively across disciplines including nursing, behavioral health, pharmacy, and medical providers.
Key Responsibilities
Supervisory
- Directly supervises Medical Assistants
- Provides individual and group supervision in accordance with CBA
- Enforces policies and procedures, utilizing coaching and corrective action as needed
- Participates in hiring, onboarding, and training
- Oversees scheduling and staffing in coordination with site needs
- Monitors productivity and workflow expectations
- Supports staff development and competencies
Laboratory Operations
- Oversees all laboratory operations across sites
- Ensures compliance with CLIA-waived testing requirements
- Oversees QA/QC processes for point-of-care testing
- Develops and maintains lab policies and procedures
- Ensures staff competency for all testing performed
- Prepares for and participates in audits
- Coordinates with external lab vendors
- Ensures proper specimen handling and workflow standardization
Vaccines / Supplies / Equipment
- Oversees vaccine program including inventory, storage, and compliance
- Ensures temperature monitoring and documentation
- Oversees clinical supply systems across sites
- Ensures disposal of expired supplies per policy
- Coordinates ordering of vaccines and supplies
Quality Improvement and Program Development
- Supports development and implementation of quality improvement workflows and clinical programs that involve the Medical Assistant team, laboratory and vaccine services
- Participates in cross-functional initiatives to improve care delivery
- Assists in standardizing workflows across sites
Other
- Participates in supervision, departmental meetings, and staff meetings
- Collaborates with Director on leadership development and organizational priorities
- All other tasks as assigned
Requirements
- Registered Nurse strongly preferred
- Bachelor's degree in laboratory science, healthcare administration, or related field; or extensive professional experience in comparable laboratory or clinical operations leadership role required
- Ambulatory care experience required
- Experience with laboratory operations and point-of-care testing required
- Experience with managing vaccine programs required
- Supervisory experience required
- Phlebotomy and lab processing and CLIA-waived testing experience preferred
- Experience with quality improvement and regulatory compliance preferred
- Strong organizational, communication, and problem-solving skills
- Ability to work independently and meet deadlines
- Ability to work effectively in a multidisciplinary environment
- Background checks required, including Criminal Background, Child Abuse, and FBI Clearances
- Must have all necessary vaccinations
- TB clearance
Company overview
Mazzoni Center is a comprehensive healthcare provider specializing in LGBTQ-focused medical services and community health programs. Founded in 1979 and based in Philadelphia, Pennsylvania, the organization has established itself as a leading provider of culturally competent healthcare for the LGBTQ community. Mazzoni Center offers a wide range of services including primary medical care, HIV/AIDS treatment and prevention, mental health counseling, transgender health services, and sexual health education. The organization operates multiple clinical locations throughout Philadelphia and provides integrated care that addresses both physical and mental health needs. Mazzoni Center is particularly recognized for its expertise in HIV care, hormone therapy for transgender individuals, and comprehensive sexual health services. As a community-based healthcare provider, the organization emphasizes accessibility, inclusivity, and patient-centered care while advocating for health equity and social justice. Mazzoni Center plays a vital role in addressing healthcare disparities and providing affirming medical services to underserved populations in the Philadelphia region.