Assistant Manager
Join Parachute
Summary
As the Assistant Manager, you’ll be a key partner to the Center Director and a visible leader on the donor floor, taking ownership of key parts of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.
Job description
What You'll Do
As the Assistant Manager, you’ll be a key partner to the Center Director and a visible leader on the donor floor, taking ownership of key parts of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.
Key Responsibilities
- Own day-to-day operations by jumping in on the donor floor, keeping things moving, and ensuring smooth donor flow and retention.
- Partner on strategy with the Center Director to plan and execute goals around operations, donor experience, and compliance.
- Lead by example and coach team members in real time.
- Monitor quality, safety, and regulatory standards, supporting audits and inspections.
- Manage and maintain inventory, equipment, and supplies.
- Recruit and develop exceptional team members and foster a culture of growth and accountability.
- Communicate and align expectations through regular team syncs, share updates, and keep everyone focused on the day’s priorities.
Required Qualifications
- High school diploma, GED equivalent, or higher education
- 2+ years of supervisory or leadership experience
- Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
- Ability to work both day and evening hours, weekends, holidays, extended shifts as needed
Who You Are
- A Reliable Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
- An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
- A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases
- Development-Minded - You are self-aware and curious, have integrity, and have a track record of steep learning curves.
Requirements
- High school diploma, GED equivalent, or higher education
- 2+ years of supervisory or leadership experience
- Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
- Ability to work both day and evening hours, weekends, holidays, extended shifts as needed
Benefits
- Medical, Dental & Vision
- Paid Time Off
- Company Holidays
- Monthly Bonus Potential
- Career Growth Opportunities
Company overview
Join Parachute is an innovative biotechnology company that has revolutionized plasma donation through a technology-driven approach. The company operates a network of plasma donation centers that allow individuals to earn money while contributing to life-saving medical treatments. Parachute addresses the critical global plasma shortage by creating a more accessible and donor-friendly experience through its mobile app and modern facilities. The plasma collected is used to manufacture essential medicines for treating chronic illnesses including immune disorders, liver disease, bleeding disorders, and cancer. Founded with a mission to improve access to plasma-derived therapies, the company has rapidly expanded from a single location to over 30 sites within just a few years. Join Parachute combines healthcare technology with biopharmaceutical manufacturing, leveraging digital platforms to streamline the donation process while ensuring the highest quality standards for plasma collection. The company has raised significant funding, including a recent $57.6 million round, demonstrating strong investor confidence in its innovative approach to addressing the global plasma supply crisis.