Assistant Store Manager
Heyday Skincare - Kirkland
Summary
As Assistant Store Manager, you partner with the Store Manager to lead your team and drive shop profitability. Leading by example, you teach and deliver best-in-class service to both employees and Heyday clients. You maintain an organized, informed, and drama-free workplace, ensuring it is always ready for success. You empower your team with the tools, information, and confidence needed to provide an exceptional Heyday experience to every client.
Job description
About the Role
As Assistant Store Manager, you partner with the Store Manager to lead your team and drive shop profitability. Leading by example, you teach and deliver best-in-class service to both employees and Heyday clients. You maintain an organized, informed, and drama-free workplace, ensuring it is always ready for success. You empower your team with the tools, information, and confidence needed to provide an exceptional Heyday experience to every client.
What You'll Do
Team & Shop Management
- Help manage and develop 25+ team members, creating a culture of ownership and results.
- Provide high-level service and hospitality to all clients.
- Manage all day-to-day tasks and operations
- Build and foster relationships with employees and clients
- Drive revenue through scheduling optimization and shop utilization
- Assist in the development of business plans to achieve shop forecasts and goals
- Partner with Marketing to develop new client acquisition and retention plans
- Help manage the shop's P&L to increase revenue and manage expenses
Requirements
- Experience in managing P&L and achieving financial performance targets across multiple health and wellness industry locations
- Basic understanding of employment law, policies, processes, and programs
- Proficiency in Microsoft Office and Google Workspace
- Flexible schedule, including availability to work days, nights, weekends, and holidays, and travel as needed
- Background in hospitality and client service
- College degree preferred
Benefits
- Dental Insurance
- Employee Discounts
- Health Insurance
- Paid Time Off
- Vision Insurance
- Competitive Hourly Wage
- Product, Membership & Package Commission
- Discounted Facials
- Friends & Family Discount
- 35% Product Discount
- Paid Sick Time
- Medical, Dental & Vision Benefits
Company overview
Heyday Skincare is a modern skincare and facial services provider with a location in Kirkland, Washington. The company specializes in professional facial treatments and personalized skincare services, offering a range of therapeutic and aesthetic treatments designed to address various skin concerns. Heyday operates on a membership-based model that provides clients with regular, customized facial treatments from licensed estheticians. The company focuses on creating an accessible, approachable skincare experience that combines professional expertise with a relaxed, welcoming environment. Heyday's services include deep cleansing facials, extractions, customized masks, and targeted treatments for specific skin issues such as acne, aging, and hyperpigmentation. The Kirkland location serves the local community with a team of trained skincare professionals who provide personalized consultations and treatment plans. Heyday emphasizes education and preventive skincare, helping clients develop effective at-home routines alongside their professional treatments. The company represents a growing trend in the wellness industry that makes professional skincare services more accessible and routine for everyday consumers.