Assoc Dir, Program and Project Management

Role Purpose

The Associate Director of Program and Project Management is a strategic leadership position within the Infrastructure & Operations (I&O) organization. This role is responsible for overseeing the enterprise technology program portfolio, driving operational transformation initiatives, and leading large-scale infrastructure projects. This role is critical to transforming Servier's IT capability from a cost center into a strategic value generator. By establishing robust governance and leading the shift toward product-centric delivery, the Associate Director ensures that I&O remains an agile, compliant, and a scalable engine for local and global business success.

Key Responsibilities

Strategic Portfolio & Program Leadership

• Portfolio Oversight: Lead the end-to-end I&O project and program portfolio, ensuring alignment with the I&O Roadmap and overall Servier goals and objectives.
• Strategic Initiatives: Drive execution of high-impact programs, including cloud transformation (Azure), infrastructure modernization, M&A integration playbooks, and digital workplace improvements.
• Roadmap Alignment: Synchronize IT investments with enterprise objectives to ensure technology decisions support business advantages and long-term growth.

Governance & Delivery Excellence

• Methodology Governance: Establish and enforce standardized project management methodologies (Agile, Waterfall, Hybrid) and delivery frameworks across the organization.
• Portfolio Controls: Oversee project intake, prioritization, resource planning, and financial management for the I&O portfolio.
• Predictable Execution: Implement governance gates and review processes to improve execution predictability and ensure only high-value initiatives proceed.
• Service Transformation Center of Excellence (CoE): Lead the establishment of a Product Management CoE to centralize expertise, enforce consistent methodologies, and maximize ROI.
• Outcome-Driven Value: Focus delivery success on user adoption, business results, and total cost of ownership rather than just technical completion.
• Lead the definition and reporting of Infrastructure and Operational Key Performance Indicators (KPIs) as required.

Operational Readiness & Transition

• Service Transition: Ensure operational readiness is embedded in all programs, facilitating smooth handovers from project teams to operational teams.
• Knowledge Management: Reduce dependency on tribal knowledge by driving the creation of documented, shared organizational knowledge bases.
• Risk Mitigation: Identify and manage program-level risks, dependencies, and escalation paths to minimize business disruption.
• Mentorship: Provide guidance and professional development for project managers and cross-functional fusion teams.

Education and Required Skills

• Education: Bachelor's degree in information technology, Business Administration, Engineering, or a related field.
• Experience: 8+ years of progressive experience in IT Program and Project Management within enterprise environments.
• Leadership: Proven track record of leading complex infrastructure programs and organizational change initiatives.
• Industry Context: Preferred experience in regulated industries such as pharmaceuticals, healthcare, or life sciences.
• Certifications: PMP, PgMP, Agile (SAFe), or equivalent professional certifications.

Technical & Functional Competencies

• Infrastructure & Operations: Understanding of cloud platforms (Azure/GCP), networking, and enterprise service management.
• Tooling: Proficiency in IT Service Management (ITSM) platforms like ServiceNow, and project/portfolio management tools (Jira, Confluence, MS Project).
• Frameworks: Strong knowledge of ITIL, Agile Delivery, and Strategic Alignment Frameworks.
• M&A: Experience in M&A integration and operational transition planning.

Travel and Location

5% out of state travel potential. This role is hybrid with a requirement of a minimum of 2 days in office per week at our Boston MA location, however at times this may flex to 4-5 days in office for special events.