Associate Account Advisor (Irving, TX)

In this role, you'll be the key driver in boosting sales across both service and product offerings for our high-end medical equipment. You'll connect with a large portfolio of existing customers weekly, while also actively engaging new prospects through outreach, lead follow-up, and qualification efforts. This involves monitoring of contracts, maintaining a call log, and detailed documentation to share best practices with the larger customer service team. Beyond sales, you'll be trained to diagnose basic laser system issues and will provide essential support during our transition to a new ERP system, ensuring accurate contract data entry.

Key Responsibilities

Revenue Generation & Account Management

• Drive Revenue Growth: Accelerate sales across a comprehensive portfolio, including extended warranties, service agreements, periodic maintenance, specialized training, and equipment-related products (Laser handpieces, scanners, and accessories).
• Proactive Account Retention: Monitor active contracts to strategically engage existing customers regarding renewals, upgrades, and complementary offerings.
• High-Volume Outreach: Maintain a consistent pipeline by managing 150 to 250 outbound touchpoints per week with existing customers, meticulously documenting interactions to optimize account management.
• New Business Development: Conduct high-volume cold outreach to dental practices, medical practices, and med spas to identify and capture new business opportunities.

Lead Management & Sales Strategy

• Lead Qualification: Execute prompt and effective follow-up on all incoming leads, qualifying prospects to maximize conversion rates.
• Consultative Selling: Identify key decision-makers, map internal buying processes, and assess prospects' unique business needs to recommend tailored Fotona solutions.
• Market Expansion: Actively source new business opportunities through targeted prospecting, inbound lead management, virtual presentations, and strategic networking.

Leadership & Continuous Improvement

• Team Mentorship: Lead and mentor junior representatives within the department, fostering a collaborative, high-performance culture and supporting professional development.
• Performance Analysis: Analyze successful outcomes and setbacks to establish best practices, refine sales strategies, and drive continuous improvement.
• Brand Ambassadorship: Represent Fotona, LLC with the highest level of professionalism, communication, and organization to build long-term trust and loyalty across a growing customer base.
• Technical Troubleshooting: Perform core technical support functions, including diagnosing and resolving basic laser system issues (comprehensive training provided).
• System Integration Support: Assist in the organization’s transition to a new ERP system, ensuring the accurate entry and migration of critical contract data.
• Product Expertise: Commit to continuous learning and professional development to maintain expert-level knowledge of Fotona LLC’s evolving product suite and service offerings.

Skills and Abilities

• BE MOTIVATED: You demonstrate a proactive approach, and an ability to work well with little direct supervision achieving and exceeding sales targets.
• BE COMMUNICATIVE: You are an active listener and a clear and articulate speaker who has the ability to interact effectively with doctors, their staff, and technical personnel.
• BE CURIOUS: You have an aptitude with technology and electronics, curiosity about new products and approaches, and a get-to-know-how-it-works attitude with strong problem-solving skills and a knack for troubleshooting.
• BE ORGANIZED: You're good at planning your work, staying organized, and prioritizing tasks to meet deadlines. You get a lot done without wasting time or resources.
• DEMONSTRATE FOLLOW THROUGH: You're determined and don't give up easily, even when faced with challenges. You prioritize keeping your promises and commitments.
• BE ENTHUSIASTIC: You exhibit passion and excitement over the work and have an infectious can-do attitude.
• BE A LEADER AND TEAM PLAYER: You reach out to peers and cooperate with supervisors to establish a collaborative working environment that shares best practices.
• SET HIGH STANDARDS: You have a track record of working hard, creating and executing on continuous improvement opportunities, and you demonstrate how to do the right thing, even when it’s difficult.