Associate Analyst - Implementation

Major Responsibilities

• Ensure project timelines are met by overseeing and coordinating all project-related activities. Provide administrative support, including progress tracking and documentation.
• Oversee and manage all pricing communications related to distribution implementation for designated accounts.
• Engage with the vendor community and collaborate with Sales, Implementation, Group Purchasing Organizations (GPOs), and customers to ensure contract pricing alignment.
• Address pricing misalignments by working with vendors, customers, and the sales team to meet customer pricing and contract expectations.
• Lead conference calls to educate customers on processes, timelines, and required actions to achieve project completion.
• Maintain open communication with customers, the sales team, and internal departments regarding potential obstacles, project progress, and completion rates.
• Appropriately escalate issues and develop resolution plans with management assistance.
• Monitor price accuracy for 30 days following the go-live date to ensure ongoing compliance.
• Facilitate comprehensive onboarding for new team members in all aspects of the pricing projects role, providing ongoing support and training as needed.
• Assist the management team in developing and enhancing Standard Operating Procedures (SOPs).
• Collaborate with team members to achieve measurable performance improvements aligned with project timelines.

Minimum Job Requirements

Education: Bachelor's Degree.

Certification / Licensure: None required.

Work Experience: At least 2 years of experience providing customer service to internal and/or external customers.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.
• Experience presenting to and communicating with various audiences.
• Experience collaborating with internal resources and external resources.

Preferred Job Requirements

Education: None.

Certification / Licensure: None.

Work Experience: At least 1 years of pricing experience.

Advanced level skill in Microsoft Excel (for example: creating a pivot tables, IF statements, charts).