Associate Application Analyst - Surgical Systems
UHS
Summary
Working as a member of the SurgiNet team, the Associate Application Analyst - Surgical Systems participates in technology implementations and clinical, business and technical process analyses within the acute care setting with a goal to integrate and align applications within the UHS EMR standardly deployed throughout the enterprise. Works to resolve customer issues/concerns identified during times of implementation, optimization, or maintenance activities. Diagnoses and communicates problems within and across teams in order to facilitate resolutions to our facility IT and clinical end users in a timely manner.
Job description
Key Responsibilities
- Regularly meets with users, vendors and IS staff to develop/modify system specifications.
- Supports the implementations of applications and prepares the appropriate documentation.
- Performs system testing and documentation for all phases of the application development life cycle.
- Researches and resolves implementation-related Customer Support Center Tickets.
- Adheres to appropriate UHS Project Management standards.
- Ensures strict adherence to work plans, reporting all serious deviations to management.
- Assists with the training of users in operating procedures for application.
- Demonstrates understanding of perioperative workflow.
- Demonstrates analytical problem solving.
- Assists in performing routine system maintenance and builds, including major application upgrades.
- Establishes and maintains regular communications with application teams and user community.
- Adheres to UHS Service Level and Change Management Policies.
- Provides on-call support as scheduled.
- Maintains Service Excellence principles.
- Prepares and submits status reports to supervisor as required.
- Keeps management well informed of activities, needs, problems.
- Performs other tasks as assigned/required by management.
Qualifications
- Associate’s degree required, Bachelor’s degree preferred.
- One or more years clinical Information Services or relevant clinical experience.
- Proficient with word processing, spreadsheet, and email software applications.
- Working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; development and analysis of programs based on design specifications; familiarity with application development life cycle.
- Basic knowledge of Information Services standards and quality methods and metrics.
- A quick learner of software and information technology, and motivated to learn new applications and business operations.
- Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members.
- Demonstrates customer-oriented service excellence principals, as outlined in UHS corporate standards.
- Basic knowledge of project management methods, business practices, and terminology.
- Self-disciplined, able to work independently, but also able to take direction when necessary.
- Self-motivated to identify and resolve issues, and in advancing personal knowledge.
- Very organized and detail-oriented.
- Flexible with time. Off hours and on-call support is expected.
- Travel Requirements: 5 – 25% domestic US travel (depending on projects and Go Lives).
Requirements
- Associate’s degree required
- Bachelor’s degree preferred
- One or more years clinical Information Services or relevant clinical experience
- Proficient with word processing, spreadsheet, and email software applications
- Working knowledge of computer systems analysis and programming techniques and procedures
- Familiarity with application development life cycle
- Basic knowledge of Information Services standards and quality methods and metrics
- Quick learner of software and information technology
- Excellent interpersonal communication and documentation skills
- Customer-oriented service excellence
- Basic knowledge of project management methods, business practices, and terminology
- Self-disciplined, able to work independently
- Self-motivated to identify and resolve issues
- Very organized and detail-oriented
- Flexible with time; off hours and on-call support expected
- Travel 5–25% domestic US
Benefits
- Competitive Compensation
- Medical, Dental & Vision
- Prescription Drug Plan
- 401(k) Matching
- Paid Time Off
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.