Associate Biomedical Technician
Integrated Medical Systems, Inc.
Summary
The Biomedical Technician – Irving performs preventive maintenance, repairs, cleaning, testing and service documentation for medical equipment handled by IMS at its Irving, TX facility. The technician follows approved manufacturer procedures and IMS quality requirements, uses iQuest to accurately track service activity and helps keep devices ready for customers and the rental fleet. This onsite role works closely with the local Biomedical Operations Manager and other IMS teams to meet service, safety and quality expectations.
Job description
Service operations and equipment readiness
- Perform assigned receiving inspections, cleaning and disinfection, preventive maintenance, functional testing, troubleshooting and repair of supported medical equipment.
- Complete work orders accurately and promptly in iQuest, including device identifiers, findings, labor, parts, testing, status and required service documentation.
- Follow approved work instructions, manufacturer manuals, test methods and documentation standards; ask for assistance when a device or issue is outside current qualification.
- Manage assigned work to IMS turnaround expectations, communicate delays and parts needs, and help keep queues, workbenches and equipment status current.
- Inspect the condition and readiness of service parts, test equipment and tools; report missing materials, damaged devices and out-of-calibration equipment.
Quality, safety and compliance
- Follow IMS's ISO 13485:2016 Quality Management System, approved service procedures, device traceability requirements and applicable safety protocols.
- Identify and promptly escalate nonconforming devices, potential recalls, service errors, customer complaints or safety concerns to site leadership and Quality as appropriate.
- Maintain complete and legible records of service results and final verification; protect device identification and avoid releasing equipment before required checks are complete.
Teamwork and professional development
- Work with the Biomedical Operations Manager to prioritize daily assignments, communicate progress and identify capacity or workflow concerns early.
- Complete assigned OEM training, competency checks, internal learning activities and recurring qualification requirements before servicing restricted equipment.
- Share practical troubleshooting observations and improvement ideas with other technicians; provide cross-coverage for approved device lines as training permits.
- Maintain a clean and safe workspace, use required PPE, follow infection-control practices and treat coworkers and customers professionally.
Internal service coordination
- Coordinate with receiving, shipping, Customer Service and other IMS teams to clarify device status, correct records and avoid preventable turnaround delays.
- Assist with the initial setup of biomedical workstations, tools, shop layout and service workflows as the Las Vegas facility becomes operational.
- Provide accurate status updates and raise parts, training, equipment or technical concerns promptly to the Biomedical Operations Manager.
Physical Requirements and Work Environment
- Work is primarily onsite in a biomedical repair environment, with time spent standing, walking, inspecting and servicing equipment.
- Limited travel for training or business needs; required scheduling and travel arrangements are coordinated with the manager.
- Ability to safely handle, move and work on medical equipment and related test tools, with reasonable accommodations as applicable.
- Follow established PPE, infection-control, electrical-safety and workplace safety procedures.
Requirements
- High school diploma or equivalent; vocational training, technical coursework or relevant hands-on repair experience
- Previous experience with medical equipment service, electronics troubleshooting, technical repair, or a closely related hands-on service environment
- Ability to follow detailed written procedures, use common test equipment and tools safely, and document completed work accurately
- Strong attention to detail, basic mechanical/electrical aptitude and willingness to learn manufacturer-specific service procedures
- Ability to organize work, recognize safety or quality concerns and communicate delays or findings to a supervisor
- Comfort using a computer, service tracking system and digital work instructions to enter accurate device and work-order information
- Ability to work onsite in Irving, TX, follow required safety practices and complete occasional training travel as needed
- Certificate or associate degree in biomedical equipment technology, electronics or related technical field; CBET is a plus
- Experience servicing infusion pumps, enteral feeding equipment, ventilators or similar medical devices
- Experience using iQuest or another CMMS/service management system, including device serial number tracking
- Experience in a medical equipment service depot, rental operation or ISO 13485-regulated environment
Company overview
Integrated Medical Systems, Inc. (IMS) is a leading national distributor specializing in the alternate site healthcare market, founded in 1994 and headquartered in Bolingbrook, Illinois. The company operates as a comprehensive medical equipment and supply provider, offering flexible rental and purchase options for infusion and respiratory equipment, along with an extensive line of disposable medical products. IMS serves infusion therapy, respiratory care, enteral feeding, cleanroom applications, and oncology programs through its network of 11 full-service distribution and biomedical service centers across the United States. The company's product portfolio includes medical disposables from leading manufacturers, specialized oncology and chemotherapy products, personal protection equipment, and USP cleanroom supplies. IMS also provides biomedical services including equipment repair, preventive maintenance, certification, and on-site technical support. With a focus on innovation and customer satisfaction, the company has developed proprietary technology solutions like iQuest™ asset management software and PayNOW payment systems. Serving healthcare providers across all 50 states, IMS has established itself as a trusted partner in the alternate site care industry, supporting home infusion services, compounding pharmacies, and specialized medical facilities with reliable equipment and supply chain solutions.