Associate Clinical Oncology Specialist (Miami East)
Natera
Summary
Territory: Miami East (Miami Beach, Miami Urban Core). The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patient adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers.
Job description
Primary Responsibilities
- Work with assigned COS to grow, maintain & support existing customers
- Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth
- Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist
- Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving
- Become experts on all Natera Oncology products and processes to maximize effectiveness in the field
- Educate medical professionals on the tools and resources that Natera provides to facilitate test order management
- Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume
- Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider
Qualifications
- Bachelor's degree preferred or Associate's degree with minimum of 3 years of relevant experience
- Medical assistant, clinical support, patient liaison or nursing background in oncology or a Minimum of 2 years of medical sales experience
Knowledge, Skills, and Abilities
- Thrives in ambiguous environments
- Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills
- Ability to think strategically as well as execute tactically
- Must act with a sense of urgency
- Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful
- Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
- Effective time management skills required with a demonstrated ability to assess and prioritize
- Proficient in Microsoft PowerPoint and Excel; Gmail
- Fluent in understanding data spreadsheets and technologies
- Demonstrated ability to quickly learn software and reporting systems
Physical Demands & Work Environment
Duties are typically performed in a medical office or hospital setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. Duties may require working outside normal working hours (evenings and weekends) at times. 25-50% travel required.
Requirements
- Bachelor's degree preferred or Associate's degree with minimum of 3 years of relevant experience
- Medical assistant, clinical support, patient liaison or nursing background in oncology or a minimum of 2 years of medical sales experience
- Strong interpersonal and analytical skills
- Ability to think strategically and execute tactically
- Excellent organizational and communication skills (written and verbal)
- Effective time management skills
- Proficient in Microsoft PowerPoint and Excel; Gmail
- Fluent in understanding data spreadsheets and technologies
- Demonstrated ability to quickly learn software and reporting systems
- 25-50% travel required
Benefits
- Medical, Dental & Vision
- Life & Disability Insurance
- Free Testing
- Fertility Care Benefits
- Pregnancy & Baby Bonding Leave
- 401(k) Benefits
- Commuter Benefits
- Employee Referral Program
- Uncapped Commission
- Car Allowance Program
- Restricted Stock Units
Company overview
Natera is a global leader in cell-free DNA (cfDNA) testing, specializing in molecular diagnostics for oncology, women's health, and organ health. Founded in 2004 and headquartered in Austin, Texas, the company has developed a cutting-edge cfDNA technology platform that combines novel molecular biology techniques with bioinformatics software and artificial intelligence. Natera's proprietary technology enables detection down to a single molecule in a tube of blood, making it possible to provide highly accurate genetic testing services. The company's flagship products include Signatera, a personalized circulating tumor DNA test for cancer monitoring; Panorama, a non-invasive prenatal test for chromosomal abnormalities; and Prospera, a transplant rejection assessment test. With over 4,400 employees and operations in CLIA-certified, CAP-accredited laboratories in Austin and San Carlos, California, Natera has processed more than 12 million tests and validated its technology through over 300 peer-reviewed publications. The company went public in 2015 and continues to innovate in precision medicine, aiming to make personalized genetic testing part of standard healthcare to enable earlier interventions and improved patient outcomes.