Associate Clinical Specialist, Pain Interventions - Cincinnati, OH

A Day in the Life

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also includes travel outside the territory.

At Medtronic, the Associate Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district. This is a field based position.

Responsibilities

• Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
• Provides clinical support in surgeries, re-programmings, troubleshooting and follow ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on products and therapies
• Assists Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Accountable for placing orders with customer service for pending purchase orders and product replacement
• Works with materials management to collect POs for cases covered within the territory/district
• Responsible for managing inventory provided for case coverage, including timely transactions, cycle count accuracy, product retrievals, and not implanting expired or on-hold product
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
• Manages business expenses and budget effectively and in given timeframe
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Completes all new hire therapy trainings as directed by medical education
• Completes all corporate compliance training prior to date due
• Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours
• Travels to cover district cases as needed in the district, and occasionally to other districts

Required Qualifications

• A High School Diploma or GED with a minimum 4 years of clinical or medical sales experience; or
• An Associate Degree with a minimum 2 years of clinical or medical sales experience; or
• A Bachelor's degree

Preferred Qualifications

• Bachelor's degree in a health care related field
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understands basic reimbursement and healthcare environment
• Excellent organizational skills and ability to work under pressure

Other Job Requirements

• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel
• Ability to work efficiently and autonomously with little direction when outside of clinical events
• Ability to attend national meetings, district meetings and other training as requested
• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• Ability to lift up to 40 lbs
• Ability to sit, stand, and/or walk for 8+ hours per day
• Ability to bend/stoop, squat and balance frequently
• Specific vision abilities including close vision, distance vision, depth perception, and ability to adjust focus
• Must have a valid driver's license and active vehicle insurance policy
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel