Associate Clinical Specialist, Peripheral Nerve Stimulation (PNS) - Springfield, MO
Medtronic
Summary
The PNS Associate Clinical Specialist assists the Sales team by providing technical, clinical and educational/training support. This is a field-based role covering Springfield, MO, reporting to a District Manager while taking day-to-day instruction from sales representatives.
Job description
Primary Responsibilities
- Serves as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and patient follow-up
- Attends patient device implants and performs patient follow-up to assure success of implantation experience
- Provides external staff education on bandage changes and other product specifications
- Provides timely product follow-up and support to patients, physicians, and other staff
- Responds to customer needs and product complaints by developing creative and feasible solutions or collaborating with SPR team members
- Supports sales representatives by meeting with existing and potential clients to identify clinical needs, goals and constraints and demonstrate how products can help achieve their goals
- Ensures facilities have clinical literature and other marketing collateral
- Provides support for industry conferences/exhibits/labs as directed
- Maintains working knowledge of SPR products, competitive devices, and new or competitive techniques used in neuromodulation
- Maintains open, effective communication with personnel, customers, and other Medtronic employees
- Establishes relationships with patients, physicians, nurses, administrators, and sales representatives
- May collaborate with internal partners to educate and train physicians and hospital/clinic personnel through in-person and remote training, in-services, seminars, and workshops
- Manages administrative tasks including timely patient documentation and data collection in Salesforce
- Remains current in all third-party accreditation requirements to ensure full access to each account
- Complies with all aspects of the Corporate Compliance Program
- Provides positive and constructive peer-to-peer guidance
- May occasionally assist with cases outside of assigned geographic territories
- May be required to work outside of normal business hours
Requirements
- High School Diploma or GED with a minimum 4 years of clinical OR medical sales experience; OR
- Associate Degree with a minimum 2 years of clinical or medical sales experience; OR
- Bachelor's degree
- For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Unrestricted U.S. work authorization required at time of hire and for duration of employment
Benefits
- Health, Dental & Vision Insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life Insurance
- Long-term Disability Leave
- Dependent Daycare Spending Account
- Tuition Assistance
- 401(k) Matching
- Short-term Disability
- Paid Time Off
- Paid Holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Sales Incentive Plan
Company overview
Medtronic is a global healthcare technology leader and one of the world's largest medical device companies, founded in 1949 in Minneapolis, Minnesota. The company operates in over 150 countries and employs more than 90,000 people worldwide. Medtronic's mission is to alleviate pain, restore health, and extend life through innovative medical technologies. The company develops and manufactures devices and therapies to treat more than 70 health conditions, including cardiac devices, cranial and spine robotics, insulin pumps, surgical tools, patient monitoring systems, and more. With a rich history that began with the invention of the battery-powered pacemaker, Medtronic has grown into a diversified healthcare technology company with four main business units: Minimally Invasive Therapies Group, Diabetes Group, Restorative Therapies Group, and Cardiac and Vascular Group. The company's therapies help approximately 72 million people annually and represent a significant force in advancing medical technology to address some of humanity's most challenging health problems.