Associate Customer Scientist II
Azenta Life Sciences
Summary
The purpose of this position is to provide customer support for both whole-plasmid sequencing and Sanger sequencing customers. This position is a non-bench role requiring strong communication skills and ability to multi-task. This position will assist in analyzing ONT sequencing data using different bioinformatics tools.
Job description
How You'll Make an Impact
The purpose of this position is to provide customer support for both whole-plasmid sequencing and Sanger sequencing customers. This position is a non-bench role requiring strong communication skills and ability to multi-task. This position will assist in analyzing ONT sequencing data using different bioinformatics tools.
Responsibilities
- Review and report customer DNA sequencing data for both Sanger Sequencing and Nanopore Sequencing.
- Monitor Quality of DNA sequencing data.
- Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
- Perform "repeats works" analysis.
- Assist with creating and completing internal projects to make the Technical Support team more efficient.
- Mentor new members to the Technical Support team.
- Other duties as assigned.
Qualifications
- BS Degree in Biological Sciences with 2+ years of experience in molecular biology
- Must have excellent communication and interpersonal skills; both verbal and written are essential
- Must be organized and detail oriented
- Must be solutions oriented and a problem solver
- Closely follow Standard Operating Protocol (SOP)
- Must be able to work in a fast-paced environment, prioritize and meet deadlines. Working with a sense of urgency is a must. Must be able to productively handle stressful situations at times.
Requirements
- BS Degree in Biological Sciences
- 2+ years of experience in molecular biology
- Excellent communication and interpersonal skills; verbal and written
- Organized and detail oriented
- Solutions oriented and a problem solver
- Closely follow Standard Operating Protocol (SOP)
- Able to work in a fast-paced environment, prioritize and meet deadlines
- Ability to productively handle stressful situations
Company overview
Azenta Life Sciences is a leading global provider of comprehensive life sciences solutions dedicated to enabling impactful breakthroughs and therapies to reach the market faster. Headquartered in Burlington, Massachusetts, the company operates worldwide with approximately 3,000 employees across North America, Europe, and Asia. Azenta offers an integrated suite of sample exploration and management solutions that accelerate discovery, development, and delivery processes for pharmaceutical, biotechnology, academic, and healthcare institutions. Their core capabilities span genomics services through GENEWIZ, cryogenic storage systems, laboratory automation, and informatics solutions. The company provides reliable cold-chain sample management, automated storage systems, consumables, instruments, and laboratory information management systems (LIMS) to support drug development, clinical research, and advanced cell therapies. Azenta's mission focuses on helping life sciences organizations operate with greater speed and precision while maintaining sample integrity throughout the research continuum.