Associate Data Specialist - MUSC Foundation
MUSC Health
Summary
The Associate Data Specialist plays a critical role in supporting the MUSC Foundation's fundraising and engagement operations through strategic data management, systems administration, and process optimization. This position is responsible for maintaining the integrity, usability, and performance of the Foundation's CRM and related data systems while ensuring accurate, reliable, and actionable information for fundraising, stewardship, finance, and leadership teams.
Job description
This role serves as a technical and operational partner across Advancement Services, supporting data governance, reporting, integrations, analytics, and end-user support. The ideal candidate combines strong technical skills with a service-oriented mindset and a passion for data quality, process improvement, and operational efficiency.
Key Responsibilities
Reporting & Analytics
- Support reporting and analytics initiatives by maintaining clean, structured, and reliable data.
- Assist in the development of queries, reports, and data extracts for Advancement leadership and fundraising teams.
- Perform data imports, exports, transformations, and reconciliations as needed.
Database Administration & System Performance
- Monitor system functionality, troubleshoot issues, and coordinate resolutions with internal stakeholders and vendor partners.
- Support database configuration, system enhancements, testing, and implementation of new functionality.
- Maintain documentation for database processes, business rules, imports, exports, and system procedures.
Data Integrity, Governance & Security
- Ensure the accuracy, consistency, and integrity of donor, constituent, and fundraising data.
- Develop and enforce data standards, validation procedures, and quality assurance practices.
- Conduct regular audits, cleanup projects, and deduplication efforts to improve overall data health.
Integrations & Technical Infrastructure
- Support integrations between the CRM and related platforms including event management, email marketing, digital engagement, and financial systems.
- Assist with ETL processes, automation workflows, and API-based data exchanges.
- Identify opportunities to improve business processes, data workflows, and operational efficiencies across Advancement Services.
Cross-Functional Collaboration & User Support
- Serve as a key resource for database users across Development, Stewardship, Finance, and Advancement Services.
- Provide training, troubleshooting, and support for database users at all levels.
- Translate business needs into technical solutions and communicate technical concepts to non-technical users.
- Support special projects, system initiatives, and strategic data efforts as assigned.
Key Competencies
- Data Management: Strong understanding of data quality, governance, and CRM best practices.
- Technical Aptitude: Ability to learn and support complex systems, integrations, and reporting tools.
- Analytical Thinking: Ability to interpret data, identify trends, and support informed decision-making.
- Collaboration: Effective partnership with technical and non-technical stakeholders.
- Customer Service: Responsive and solutions-oriented approach to supporting end users.
- Process Improvement: Ability to identify inefficiencies and recommend scalable solutions.
- Attention to Detail: Commitment to accuracy, consistency, and data integrity.
Requirements
- Bachelor's degree or equivalent education and/or relevant work experience
- 3-5 years of related professional experience, or an equivalent combination of education and relevant experience
- Strong understanding of data quality, governance, and CRM best practices
- Ability to learn and support complex systems, integrations, and reporting tools
- Ability to interpret data, identify trends, and support informed decision-making
- Effective partnership with technical and non-technical stakeholders
- Responsive and solutions-oriented approach to supporting end users
- Ability to identify inefficiencies and recommend scalable solutions
- Commitment to accuracy, consistency, and data integrity
Company overview
MUSC Health is the healthcare system of the Medical University of South Carolina, serving as the state's premier academic medical center and comprehensive healthcare provider. Founded in 1824 and headquartered in Charleston, South Carolina, MUSC Health operates 14 hospitals with approximately 2,500 beds and has five additional hospital locations in development. The organization provides patient care through more than 350 telehealth sites and nearly 750 care locations across all regions of South Carolina, serving 46 counties throughout the state. For 11 consecutive years, U.S. News & World Report has ranked MUSC Health as the number one hospital in South Carolina, reflecting its commitment to clinical excellence and patient safety. As an integrated academic health system, MUSC Health combines clinical care with medical education and research, training more than 900 residents and fellows annually while conducting groundbreaking research with $360 million in research funding and 1,268 active clinical trials. The organization employs over 10,000 team members and handles approximately 3.21 million patient encounters each year, delivering specialized services in cancer care, cardiac services, digestive health, women's health, and numerous other medical specialties through its Hollings Cancer Center and other specialized institutes.