Associate Dir, Software Test
IQVIA
Summary
Provides System Quality leadership for complex technology solutions within IQVIA's PASS team (Patient Access and Affordability Services). Leads quality strategy, planning, and execution while partnering closely with Development, Business Analysis, testing teams and cross-functional partners to drive end-to-end quality outcomes across integrated systems.
Job description
This role requires a strong systems-thinking and AI-forward mindset, with the ability to understand upstream/downstream impacts, operate fluidly across System Quality priorities, and leverage emerging technologies to continuously improve how Quality operates.
Essential Functions
- Leads quality strategy, planning, and execution for complex applications and integrated solutions.
- Leads, coaches, and develops a team of QA resources, including onshore and offshore team members.
- Supports resource planning and enables QA talent to flex across System Quality priorities based on business need, risk, and capacity.
- Defines risk-based test strategies, test plans, coverage, and release-readiness criteria.
- Evaluates changes through an end-to-end systems lens, identifying integration points, dependencies, downstream impacts, and quality risks beyond the immediate application.
- Drives integration, regression, and end-to-end testing across systems and business workflows.
- Provides quality oversight across multiple initiatives, proactively identifying and escalating delivery, capacity, and quality risks.
- Establishes and evolves QA standards, processes, metrics, tools, and ways of working.
- Uses defects, root-cause trends, and quality measures to drive continuous improvement and prevent recurring issues.
- Brings an AI-forward and technology-first mindset, actively identifying opportunities to apply AI, automation, and emerging technologies to improve QA efficiency, coverage, speed, traceability, and decision-making.
- Serves as a senior Quality partner who influences decisions, challenges ambiguity, and helps teams make informed trade-offs between scope, speed, risk, and quality.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience.
- 8+ years of progressive experience in software quality assurance, testing, or technology delivery.
- Strong understanding of system integration, APIs, data flows, regression, and end-to-end testing.
- Experience leading and developing QA professionals across distributed teams.
- Strong systems thinking, problem-solving, stakeholder management, and communication skills.
- Ability to operate across multiple technologies and business domains and quickly develop an understanding of unfamiliar systems.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field, or equivalent experience
- 8+ years of progressive experience in software quality assurance, testing, or technology delivery
- Strong understanding of system integration, APIs, data flows, regression, and end-to-end testing
- Experience leading and developing QA professionals across distributed teams
- Strong systems thinking, problem-solving, stakeholder management, and communication skills
- Ability to operate across multiple technologies and business domains and quickly develop an understanding of unfamiliar systems
Benefits
- Health and welfare benefits
- Incentive plans and bonuses
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.