Associate Director, Commercial Learning – Field Skills

What You'll do

• Lead the short- and long-term learning strategy for North America customer-facing teams, aligned with brand, franchise, and enterprise priorities.
• Define core selling and customer engagement competencies by role and tenure, including assessment approaches.
• Build scalable development pathways from onboarding through advanced proficiency across roles and therapeutic areas.
• Design and deliver learning programs across live, virtual, and blended formats covering consultative selling, business acumen, customer engagement, and value-based dialogue.
• Establish and maintain a consistent customer engagement framework across brands and therapeutic areas.
• Partner with training teams to embed customer engagement capabilities into brand and disease-state learning programs.
• Collaborate with Field Leadership Development and Account Management to create an integrated capability-building and coaching ecosystem.
• Serve as a trusted advisor to Commercial, Patient Services, and field leaders, recommending solutions tied to business outcomes.
• Measure learning effectiveness and partner with analytics teams to connect capability development to performance results.
• Evaluate and implement emerging learning technologies, including AI-enabled coaching and practice tools.
• Manage external partners, vendors, budgets, and program governance.
• Engage with field teams to identify skill gaps and recommend targeted interventions.
• Ensure all learning initiatives comply with Biogen values, policies, PRC requirements, and applicable SOPs.
• Domestic travel expected up to 30% (e.g., field engagements, workshops, regional and national meetings, headquarters visits).

Required Skills

8+ years of professional experience in the pharmaceutical or biotech industry, including a minimum of 5 years in field sales and 3 years in Commercial Learning, capability building, or a comparable discipline. Required: demonstrated experience building a program, capability, or function from the ground up within a new or evolving organization. Experience developing selling or customer engagement capability across multiple brands, business units, or therapeutic areas preferred. Experience supporting product launches and/or Neuroscience, Rare Disease, or specialty care brands preferred. Experience in reimbursement, key account, or buy-and-bill environments a plus.

Experience

• Deep expertise in pharmaceutical/biotech commercialization, customer engagement, adult learning principles, and learning program design and facilitation.
• Strong field sales experience with credibility among field teams and leaders.
• Strategic, enterprise-focused mindset with the ability to build scalable, cross-portfolio solutions.
• Proven ability to influence and lead across functions and organizational levels without direct authority.
• Executive presence and credibility with senior commercial leaders.
• Proactive, resourceful problem solver who can operate independently and drive results in ambiguous environments.
• Experience measuring learning effectiveness and using data to inform priorities and investments.
• Strong communication, collaboration, and vendor management skills in complex matrix organizations.
• Passion for advancing field team capabilities to improve customer impact and engagement.
• Demonstrated integrity and commitment to compliance with relevant regulations and policies.

Education, Registration & Certification

BS/BA degree required; advanced degree a plus but not required. Certification in a recognized selling, coaching, or customer engagement methodology preferred.