Associate Director, Commercial Ordering and Operations Solutions

Job Responsibilities

Digital Solutions Ownership

• Build, operate, and maintain custom build digital solutions supporting RayzeBio's commercial operations, including a customer ordering portal and commercial operations solution, which will support a team of operations managers actively partnering with customers, field teams and manufacturers to ensure product delivery
• Partner with third-party providers, including radiopharmacies, to ensure timely, reliable and accurate data transfer related to product orders and product availability
• Develop and execute detailed testing plans, collaborating with other IT team members and larger enterprise across products
• Create and deliver training materials for consumers of end products
• Work with senior leaders to determine the best path forward for systems validation scope; follow GxP procedures as necessary
• Ensure system reliability, performance, and uptime; act as the escalation point for critical application issues affecting commercial operations
• Apply AI to improve team execution and decision-making
• Drive continuous improvement, enhancements, and upgrades across the application portfolio, balancing technical debt against new capability development
• Establish and maintain governance, documentation, and change control practices appropriate for systems supporting regulated commercial activities

Cross-Functional Partnership & Roadmap Alignment

• Actively partner with functional leaders across RayzeBio, including senior team members across Commercial and Data Strategy
• Manage release cycles, ensuring appropriate support, training and onboarding as needed
• Translate business requirements into a coherent, prioritized technology roadmap; ensure the roadmap is aligned with broader business needs
• Facilitate regular roadmap reviews and business case development with senior leadership to secure alignment and resourcing
• Represent commercial operations technology needs in cross-functional and enterprise IT planning forums

Vendor Management

• Manage vendors to ensure RayzeBio has timely and necessary information from radiopharmacies and suppliers as needed
• Own vendor performance management, including SLAs, issue escalation and periodic business reviews
• Partner with Procurement and Legal on contracting, renewals and vendor risk management as needed
• Identify opportunities to streamline or consolidate vendor relationships to improve efficiency and data flow

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Life Sciences, Business, or a related field; advanced degree preferred
• 8+ years of progressive experience in commercial operations technology, IT business partnering, or a related discipline within biotech, pharma, or a comparable regulated industry
• Demonstrated experience owning or supporting commercial-facing applications (e.g., order management, distribution/logistics, license management, or supply planning systems)
• Experience building and maintaining integrated data layers or data pipelines that combine information across multiple business functions or external sources
• Proven track record partnering with senior business stakeholders to build and execute technology roadmaps
• Experience managing external vendors/suppliers, including performance oversight and issue resolution
• Strong understanding of the regulatory and compliance considerations relevant to commercial pharma/biotech systems, including GxP and computer systems validation

Preferred Qualifications

• Experience with radiopharmaceutical, specialty pharmacy, or other short shelf-life/specialty distribution models
• Direct experience in software engineering
• Familiarity with systems such as order management/e-commerce portals
• Experience in a growth-stage or newly commercial biotech environment

Travel Required 25% as required