Associate Director, Commercialization Data Business Product Owner

Responsibilities

Customer Data Preferences and Governance

• Partner with Marketing and other commercial functions to understand HCP and patient engagement initiatives and translate business needs into data governance and reporting requirements.
• Support commercial data mapping and inventory activities across customer, engagement, digital, patient support, and third-party data sources.
• Ensure commercial data classifications, consent indicators, approved uses, and restrictions are reflected in relevant data catalogs, documentation, and business processes, in collaboration with Privacy and Compliance to confirm alignment with applicable privacy and contractual requirements.

Stakeholder Engagement

• Engage Brand, Sales, Medical, Market Access stakeholders to capture requirements and translate business workflows into user stories, acceptance criteria, and technical specifications.
• Facilitate regular stakeholder touchpoints and collaborate with domain owners to validate data definitions, glossary terms, and domain boundaries.

Customer Data Preference & Consent Enablement

• Translate customer preference and contractual data requirements into workflows, controls, and operational processes for system implementation and commercial operations.
• Support the operational pull-through of applicable privacy and consent requirements across HCP, patient, digital, omnichannel, and third-party commercial data activities.
• Engage with Privacy and Compliance on new data use cases or initiatives, so consent and legal-basis considerations can help inform the approach.

Data Governance

• Support implementation and enforcement of data governance frameworks, ownership structures, and stewardship roles across commercial data domains.
• Track compliance metrics, identify gaps, and contribute to data quality rules, lineage documentation, and issue management workflows in alignment with BMS policies.

Data Quality & Operational Excellence

• Monitor data quality dashboards; escalate completeness, latency, and accuracy issues to appropriate teams.
• Track operational KPIs (e.g., refresh SLAs, uptime) and support incident triage, root-cause analysis, and resolution.

Adoption, Vendor & Budget

• Support commercial vendor and third-party data assessments related to customer preferences, data use, and contractual requirements.
• Coordinate with Legal, Procurement, IT/BI&T, and business owners to ensure vendor data practices align with BMS requirements.
• Help maintain visibility into third-party commercial data usage, restrictions, and obligations.

Qualifications

• Bachelor's degree in Information Systems, Data, Life Sciences, Business, or related field; advanced degree preferred.
• Minimum 5 years of experience in consent management, data products, data governance, analytics enablement, or commercial data within pharmaceutical or life sciences organizations.
• Familiarity with consent management platforms, customer data platforms, data catalogs, digital engagement platforms, or related commercial data systems.
• Experience with data governance principles, data catalog platforms, and metadata management.
• Demonstrated ability to lead delivery and execution through strong stakeholder engagement and cross-functional collaboration (Commercial, Analytics, IT, Legal, Privacy, Compliance, vendors).

Key competencies desired

• Working knowledge of privacy, consent, and data protection requirements as they apply to commercial, marketing, digital, HCP, patient, and third-party data activities.
• Strong understanding of operational data governance, including ownership, definitions, classification, approved usage, and privacy/retention controls.
• Experience implementing and monitoring data quality controls and coordinating issue resolution across data pipelines and vendors.
• Familiarity with metadata and data cataloging to support discoverability, certification, and governed self-service access.
• Exposure to third-party commercial data and operationalization of licensing, redistribution, and retention constraints.