Associate Director, Content Workflow Strategy & Delivery

Key responsibilities

• Drive the workflow automation roadmap: Define, in collaboration with leaders, a future-forward vision and prioritized roadmap for content supply chain capabilities (process, governance, data, and technology) that improve speed, quality, and compliance across the US community. Manage cyclical optimizations, release milestones, and reportable outcomes.
• Design and execute end-to-end operations: Process engineer, deploy, and continuously improve integrated content supply chain process & frameworks that are structured, user-centric, and audit-ready. Ensure consistent application of operating model through standardized ways of working, frameworks, and methodologies.
• Build new enablement capabilities (Automation/AI): Identify, test, optimize, and scale automation and AI-enabled solutions that reduce manual effort, strengthen compliance, and improve the user experience, while retaining human oversight.
• Translate business problems into product-ready requirements: Partner with cross-functional SMEs, Marketing Technology, and external vendors to convert needs into clear problem statements, process flows, testing plans, and measurable outcomes in alignment with Novartis' agile ways of working.
• Embed compliance-by-design: Ensure process and platform enhancements meet internal and external standards with controls and documentation designed for auditability and sustained adherence.
• Deeply understand the customer: Collect and leverage operational data, customer feedback, and issue patterns to diagnose root causes, prioritize improvements, and drive strategic decisions.
• Measure value and performance: Define, track, and analyze critical KPIs (e.g., cycle time, rework, right-first-time, throughput, compliance, adoption) to evaluate and communicate performance, considerations, and investment cases to both leadership and stakeholders.

Essential Requirements

• BA/BS degree in a related field (e.g., Marketing, Operations, Industrial Engineering, Business Administration, Information Systems).
• 5+ years of experience in Marketing Operations/Content Operations, including knowledge of content approval processes (PRC, MLR, MAP) and content lifecycle practices
• Strong understanding of regulated content, claims, and metadata strategy
• Strong analytical and systems-thinking, able to articulate upstream/downstream impacts, quantify opportunity, and drive data-informed decisions, using working knowledge of integrated MarTech ecosystems (e.g., Aprimo, Veeva, Salesforce, Adobe Experience Cloud, Workfront) and demonstrated ability to translate platform capabilities (including automation and AI) into scalable process improvements
• Excellent written and verbal communication skills; able to translate complexity into clear process, requirements, documentation, and executive-ready narratives
• Proven ability to manage a portfolio of work (roadmap, enhancements, experimentation, and continuous improvement) with strong prioritization, attention to detail, and a track record of delivering measurable improvements under tight timelines
• Demonstrated ability to influence and align cross-functional stakeholders from brand teams to legal/regulatory to technology to deliver outcomes in a matrixed environment
• Comfort operating in ambiguity and change; able to build new capabilities from concept through adoption, and to adapt quickly as business priorities and technology evolve

Desirable Requirements

• Agile Scrum Master or Product Owner Certification
• Six Sigma Green or Black Belt Certified