Associate Director Continuous Improvement
The Jackson Laboratory
Summary
The Associate Director, Continuous Improvement sets the multi-year Continuous Improvement and Lean strategy for JMCRS Operations in partnership with the VP of Operations and leads a team of Continuous Improvement Specialists and Senior Specialists who deploy Lean methodologies across all JMCRS operational sites. This role owns the Operations Kaizen and Lean deployment roadmap, represents Continuous Improvement in leadership forums, and is accountable for the program's budget and its measurable impact on safety, quality, delivery, and cost across the organization. This position builds and scales a mature Lean management system and develops the next generation of Operational Excellence leaders.
Job description
This is a remote role managing an on-site team tied to production in our US-based sites, Bar Harbor, ME Ellsworth, ME, Sacramento, CA and Gainesville, FL. As a result, up to 50% domestic travel may be required for this manager to work with their team, particularly in the beginning.
What You'll Do
- Develop operational excellence team members and drive continuous improvement of our continuous improvement program.
- Coach team members on Kaizen and core Lean tools, including Value Stream Mapping, Standard Work, Daily Management, and Problem Solving.
- Manage the Kaizen funnel and the completed-Kaizen sustainment bowler to ensure improvements are institutionalized.
- Lead the team to identify, facilitate, and track operational improvement initiatives that lift safety, quality, delivery, productivity, and cost performance across JMCRS Operations.
- Partner with managers across JMCRS Operations to define project scope, uncover innovative opportunities, and set goals, objectives, timelines, strategy, and project plans.
- Provide leadership, coaching, performance management, and development for a distributed team of Operational Excellence professionals supporting domestic U.S. operations.
- Model organizational change management practices for operational excellence initiatives across sites.
- Prepare analyses, flow charts, presentations, and reports per project specifications, and deliver scheduled status reports to the leadership team.
- Collaborate with management to collect, validate, and organize financial, statistical, and operational data to evaluate and communicate operational processes.
Qualifications
Education & Experience
- Bachelor's degree in engineering or a scientific field required; Master's degree preferred. An equivalent combination of education and experience will be considered.
- 10 years of relevant experience required; 12+ years preferred.
- 6 years of supervisory experience required; 8+ years preferred.
Knowledge, Skills, and Abilities
- Extensive experience in operational excellence and process improvement, including leadership driving operational improvements in a complex and/or emerging organization.
- Strong working knowledge of Lean tools and methodologies — Value Stream Mapping, Standard Work, Daily Management, Problem Solving, Kaizen, 5S, 3P — with a track record of leading and facilitating improvement events across multiple operational environments.
- Demonstrated success leading diverse, cross-functional groups through complex operational challenges, with a proven record of coaching and developing leaders in Lean and Continuous Improvement methodologies.
- Strong analytical, technical, and statistical skills, with the ability to identify root causes of complex, cross-functional issues and drive data-based solutions.
- Exceptional organizational and project management skills, able to plan and deliver multiple concurrent projects within scope, budget, and timeline with minimal supervision.
- Experience designing and implementing large-scale change management strategies and governance processes across multiple functions and sites, with the ability to influence senior leaders.
- Excellent interpersonal, organizational, and facilitation skills; comfortable engaging with personnel at all levels, including executives.
- Flexibility to manage competing demands and shifting priorities while working under pressure to meet deadlines.
- Proficiency in word processing, spreadsheet, and presentation software, with strong reporting and process-mapping experience.
- Experience within a mature Lean management system (e.g., Toyota Production System, Danaher Business System, or a comparable framework) preferred.
- Experience leading enterprise-wide improvement programs and managing managers and/or geographically dispersed teams across multiple sites.
Requirements
- Bachelor's degree in engineering or a scientific field required
- Master's degree preferred
- 10 years of relevant experience required
- 12+ years of relevant experience preferred
- 6 years of supervisory experience required
- 8+ years of supervisory experience preferred
- Extensive experience in operational excellence and process improvement
- Strong working knowledge of Lean tools and methodologies (Value Stream Mapping, Standard Work, Daily Management, Problem Solving, Kaizen, 5S, 3P)
- Track record of leading and facilitating improvement events across multiple operational environments
- Demonstrated success leading diverse, cross-functional groups through complex operational challenges
- Proven record of coaching and developing leaders in Lean and Continuous Improvement methodologies
- Strong analytical, technical, and statistical skills
- Ability to identify root causes of complex, cross-functional issues and drive data-based solutions
- Exceptional organizational and project management skills
- Experience designing and implementing large-scale change management strategies and governance processes
- Ability to influence senior leaders
- Excellent interpersonal, organizational, and facilitation skills
- Comfortable engaging with personnel at all levels, including executives
- Flexibility to manage competing demands and shifting priorities
- Proficiency in word processing, spreadsheet, and presentation software
- Strong reporting and process-mapping experience
- Experience within a mature Lean management system (e.g., Toyota Production System, Danaher Business System) preferred
- Experience leading enterprise-wide improvement programs
- Experience managing managers and/or geographically dispersed teams across multiple sites
Benefits
- Remote work
- Up to 50% domestic travel
Company overview
The Jackson Laboratory (JAX) is an independent, nonprofit biomedical research institution founded in 1929 in Bar Harbor, Maine. As a National Cancer Institute-designated Cancer Center, JAX specializes in discovering precise genomic solutions for disease and empowering the global biomedical community to improve human health. With nearly 3,000 employees across 11 locations worldwide, including facilities in Maine, Connecticut, California, Japan, and China, the organization operates with a substantial $628 million annual budget. JAX maintains a diverse research portfolio encompassing cancer, aging, Alzheimer's disease, addiction, computational biology, and rare diseases. The laboratory is renowned for providing over 13,000 strains of genetically specialized mice to more than 2,400 organizations in 68 countries, making it the world's leading source for mouse models. Additionally, JAX hosts the Mouse Genome Informatics database and offers comprehensive educational programs for scientists at all career stages, contributing to at least 26 Nobel Prizes in Physiology or Medicine through its research, resources, and educational initiatives.