Associate Director, Field Technology (Remote)

Position Summary

The Associate Director, Field Technology is responsible for leading the management, organizational roadmap, optimization, and field adoption of sales systems, including CRM, Field Reporting, and other field technology tools. This role will focus on strategic enhancements, system performance, and cross-functional alignment to support commercial effectiveness. The Associate Director will serve as a key partner to Field Strategic Operation points, Brand, IT, Commercial Operations, and Analytics, ensuring sales teams have the necessary tools and insights to optimize execution.

Key Responsibilities

Sales Systems Strategy & Optimization

• Act as a business owner for sales systems supporting field teams across multiple therapeutic areas
• Develop the Field Technology organizational roadmap for each sales division they support
• Drive system enhancements, configurations, and integration efforts with IT and external vendors
• Develop and implement a roadmap for field technology improvements, ensuring alignment with business needs and strategic imperatives
• Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies

Field Support & Adoption

• Serve as a liaison between field sales and IT, ensuring seamless system performance and issue resolution
• Collaborate with Systems Training to create training materials, system guides, and best practices for end users
• Establish and monitor adoption metrics, proactively identifying areas for improvement

Data & Analytics Alignment

• Partner with Commercial Analytics teams to ensure sales teams have access to meaningful insights and dashboards
• Work with IT to maintain data integrity, governance, and compliance within sales systems
• Assess system utilization data to provide strategic recommendations to leadership

Stakeholder Engagement & Cross-Functional Collaboration

• Leads through influence across multiple functions
• Collaborate with Field Strategic Operation teams, Brand, IT, and Marketing to align system capabilities with commercial priorities
• Manage relationships with external vendors, ensuring system reliability and ongoing enhancements
• Contribute to vendor selection, contract negotiations, and service-level agreements

Qualifications & Experience

Required:

• Bachelor's degree in business, Information Systems, or a related field
• 8+ years of experience in sales operations, CRM management, or field technology
• Expertise in Veeva or Salesforce CRM, Power BI, and other sales enablement platforms
• Proven ability to lead system implementation, enhancements, and field adoption initiatives
• Strong analytical, problem-solving, and project management skills
• Experience working cross-functionally with Sales, IT, and Commercial Operations

Preferred:

• Experience in the pharmaceutical, biotech, or healthcare industry
• Familiarity with AI-driven sales analytics and emerging field technologies

Competencies

• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.