Associate Director, Incentive Compensation Analytics, Design and Administration

Summary

The Associate Director, Incentive Compensation Analytics, Design and Administration will be responsible for the design, analysis, implementation, and ongoing administration of Commercial incentive compensation programs to support an expanding portfolio of products and customers. The role will translate Commercial objectives into effective incentive compensation plans, performance measures, and administrative processes that motivate field performance and support business priorities.

The Associate Director will lead plan modeling, quota and goal-setting analysis, calculation oversight, payout validation, performance reporting, field communications, and inquiry resolution. This position will manage day-to-day interactions with Commercial leadership, Insights, Analytics & Operations, Finance, Human Resources, Payroll, Compliance, and external service providers.

Essential Duties & Responsibilities

• Lead incentive compensation analytics, design, and administration to ensure alignment with Commercial strategy, product priorities, and field responsibilities.
• Develop and evaluate incentive compensation plan structures, performance measures, weightings, thresholds, payout curves, accelerators, and caps, as appropriate.
• Model proposed plans to assess motivational effectiveness, financial impact, payout distribution, and potential unintended outcomes.
• Lead analytical support for quota and goal setting using historical performance, forecasts, market opportunity, territory potential, and relevant business assumptions.
• Establish and maintain plan documentation, calculation specifications, eligibility rules, sales-crediting requirements, and approved administrative policies.
• Oversee incentive compensation systems and external service providers, including business requirements, configuration, testing, calculations, and service performance.
• Collaborate with CRM Strategy and Operations to incorporate approved roster, territory, and alignment changes into incentive compensation administration.
• Administer approved incentive compensation treatment for new hires, transfers, vacancies, leaves, terminations, and other eligibility changes.
• Proactively provide Field Sales leadership with reports identifying attainment trends, payout drivers, territory variation, and opportunities to improve plan effectiveness.
• Partner with Finance, Human Resources, and Payroll to support compensation expense forecasting, accruals, payout approvals, and payment processing.
• Identify opportunities to automate calculations, reporting, and administrative workflows while maintaining accuracy and appropriate controls.

Qualifications

Education and Experience: Bachelor's degree from an accredited college or university. 6-8 years of relevant experience in incentive compensation, Commercial analytics, sales operations, and/or consulting. Direct experience designing and administering incentive compensation programs. Experience with plan modeling, quota and goal-setting analysis, payout calculations, and performance reporting. Experience in the pharmaceutical or related industry preferred.

Knowledge, Skills, and Abilities

• Demonstrated knowledge of incentive compensation design, sales crediting, quota methodologies, eligibility, and payout administration.
• Excellent oral and written English communication skills.
• Advanced analytical and financial-modeling skills with strong attention to detail and calculation accuracy.
• Ability to develop clear business requirements, calculation specifications, administrative policies, and supporting documentation.
• Ability to interpret complex compensation results, identify issues, and recommend practical improvements.
• Strong judgment and discretion when handling confidential compensation information, inquiries, and exceptions.
• Exceptional ability to adapt to changing priorities, manage deadlines, and coordinate cross-functional activities.
• Highly proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to explain complex incentive compensation concepts to field, technical, and executive audiences.