Associate Director, Inside Sales

Leadership & Talent Development

• Recruit, onboard, develop, coach, and retain a high-performing team of Inside Sales Representatives focused on achieving commercial objectives while building future field sales talent.
• Lead the Business Acumen development process by identifying, coaching, and preparing high-performing ISRs for advancement into field sales positions.
• Provide ongoing coaching, performance feedback, career development, and individualized development plans that strengthen sales capabilities and field readiness.
• Partner with Regional Business Directors and Commercial Leadership to ensure developmental experiences reinforce behaviors and competencies critical for field success.
• Conduct regular coaching observations, virtual ride-alongs, and field experiences, including a minimum of one field visit per month consisting of 2–3 full coaching days.

Commercial Excellence & Execution

• Establish clear performance expectations, monitor key performance indicators, and drive achievement of sales, activity, and talent pipeline goals.
• Ensure the team maintains strong product, disease state, competitive, and market knowledge while consistently executing compliant, customer-focused selling behaviors.
• Identify performance trends and implement strategies that improve sales effectiveness, customer engagement, and business outcomes.
• Partner with Commercial Leadership to develop and execute strategic and tactical plans that support organizational priorities.

Cross-Functional Leadership & Enterprise Collaboration

• Collaborate with Sales Training, Marketing, Sales Operations, Medical Affairs, Market Access, and other cross-functional partners to optimize learning, sales execution, and organizational readiness.
• Leverage commercial insights, customer feedback, and performance data to inform strategic recommendations and continuous process improvement.
• Represent the Inside Sales organization on cross-functional initiatives and serve as a strategic partner across the commercial organization.
• Utilize technical expertise, business acumen, and market knowledge to influence decisions that strengthen Inside Sales strategy and execution.
• Champion and exemplify the organization's culture, fostering alignment with the Mission, Vision, and Values while promoting behaviors and practices that drive engagement, collaboration, and performance.

Training, Compliance & Capability Building

• Identify capability gaps and implement training strategies, resources, and developmental initiatives that enhance individual and team performance.
• Ensure all new and tenured ISRs complete required training and maintain proficiency across products, systems, and sales processes.
• Manage the Inside Sales operating budget by monitoring expenditures and optimizing resource allocation.
• Model the highest standards of ethics, integrity, and compliance while fostering a culture of accountability and patient-centric decision making.
• Ensure all activities are conducted in accordance with company policies, industry regulations, and applicable compliance requirements.
• Professionally represent Xeris internally and externally while cultivating trusted relationships with colleagues, customers, and business partners.

Working Conditions

Position may require periodic evening and weekend work, as necessary to fulfill obligations. Periodic overnight travel required. Overnight travel up to 30% required. This position is based in Xeris' Chicago office and requires the incumbent to be on-site Monday through Friday weekly.