Associate Director, Insights & Analytics (I&A) Excellence

The Associate Director, I&A Excellence executes and administers I&A-wide demand management – operating the intake, tracking, aggregation, and reporting processes through which business demand enters I&A, is de-duplicated, and is routed to the right pillar or capability. The role prepares the analysis and materials that enable prioritization and trade-off decisions to be taken by the Dir, I&A Excellence and the I&A Leadership Team, maintains the documentation of how I&A operates, and produces the dashboards and reporting that make I&A’s service levels and throughput visible.

Success in this role is defined by operational reliability: a process that runs consistently, data that stakeholders trust, decision materials that are ready when needed, and follow-through that closes the loop on commitments made.

Key Responsibilities

• Supports enterprise-wide scope spanning all I&A pillars (Commercial I&A, Clinical Care & Access I&A, Enterprise I&A, and the Analytics, Capabilities & Modeling CoE), typically with primary responsibility for an assigned set of pillars or process areas.
• Day-to-day operator of the I&A demand management process – running intake, tracking, aggregation, and status reporting under the standards set by the Dir, I&A Excellence.
• Maintains the artifacts of the I&A operating model: process documentation, stakeholder contracts, interface definitions, and RACI frameworks.
• Builds credibility and influence with pillar teams and cross-functional counterparts through consistent, reliable execution rather than positional authority.

Essential Requirements

• Minimum 6+ years of experience in insights, analytics, business operations, program management, strategy, or management consulting within the pharmaceutical or healthcare industry
• Bachelor’s degree in Business Administration, Life Sciences, Economics, Engineering, or a related field; an MBA or advanced degree is preferred
• Demonstrated experience operating demand management, intake, project portfolio, or prioritization processes across multiple teams or functions
• Experience documenting and maintaining operating model materials, process maps, and RACI / accountability frameworks in a matrixed environment
• Experience working with senior stakeholders and preparing materials for leadership forums
• Experience building and maintaining operational dashboards and reporting to track service levels, throughput, and delivery performance

Desirable Requirements

• Experience working within a program office / center of excellence in a commercial, medical, or analytics organization. Experience supporting launch planning or launch excellence within pharmaceuticals
• Vendor management or sourcing support experience, including performance tracking and spend analysis
• Experience operating through a large-scale organizational transformation or operating model redesign. Experience working with offshore capability hubs and globally distributed delivery teams