Associate Director, Lab Services and Operations

Key Responsibilities

• Lead, coach, and develop managers and operational professionals; set clear goals, performance expectations, development plans, and workforce priorities.
• Oversee laboratory services and readiness programs that support scientific productivity, safety, organization, and responsive issue resolution.
• Establish service standards, governance, performance metrics, and scalable processes that improve the stakeholder and scientist experience.
• Provide oversight of equipment and asset lifecycle programs, including planning, utilization, maintenance, replacement, and operational resources.
• Support laboratory infrastructure planning, site readiness, relocations, expansions, and improvement initiatives in partnership with cross functional stakeholders.
• Lead strategic vendor and service provider relationships, monitor performance, and ensure service expectations are met.
• Partner with Finance on budgeting, forecasting, resource planning, and cost effectiveness.
• Drive operational excellence through process standardization, continuous improvement, data driven decision making, and implementation of best practices.
• Build strong partnerships with scientific leadership, Facilities, Environmental Health and Safety, Procurement, Finance, Quality, and Digital organizations.
• Lead complex, large scale initiatives across multiple stakeholder groups and serve as an escalation point for operational challenges.

Basic Qualifications

• Bachelor's degree in Life Sciences, Engineering, Business, Operations Management, or a related discipline with at least 10+ years of experience in laboratory, scientific, technical, manufacturing, research support, or a related operational environment required
• OR Masters degree in Life Sciences, Engineering, Business, Operations Management, or a related discipline with at least 8+ years of experience in laboratory, scientific, technical, manufacturing, research support, or a related operational environment required
• OR PhD/PharmD in Life Sciences, Engineering, Business, Operations Management, or a related discipline with at least 5+ years of experience in laboratory, scientific, technical, manufacturing, research support, or a related operational environment required
• At least 5 years of leadership experience
• Demonstrated success leading complex operational programs and cross functional initiatives.
• Experience managing budgets, vendors, contracts, and operational resources.

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account.