Associate Director, Launch Excellence & Change Management – BI&O
Biogen
Summary
The Associate Director, Launch Excellence and Change Management is a key execution-focused role within Business Insights & Operations (BI&O) - Biogen North America's (BNA) largest organization. This role will help Lead commercial enablement readiness for Biogen North America launches within Business Intelligence & Operations (BI&O). Bring teams together to anticipate launch needs, build a coordinated plan and deliver the capabilities each launch requires. Reporting to the Head of Strategy & Operations, partner with the BI&O Strategy & Operations team, therapeutic area (TA) S&O leads, and BI&O functional heads and teams to drive delivery and adoption. This is an ideal opportunity for a highly proactive, executive-ready operator - someone who can create structure in ambiguity, build momentum across a matrix, and is able to proactively plan, identify, and remove roadblocks for key requirements to ensure launch success.
Job description
What You'll Do
- Launch Planning: Translate TA launch priorities into one BI&O plan with clear owners, milestones, dependencies and resource needs. Use prior launch experience to surface requirements teams have not yet identified and resolve gaps with functional owners.
- Commercial Enablement Readiness: Coordinate field readiness, including training and CRM, and Decision Sciences needs such as targeting, data availability and launch dashboards. Align Marketing Operations and Omnichannel timelines for agency onboarding, promotional review, content delivery and channel activation; connect Patient Services and Digital Operations dependencies as needed.
- Execution and Issue Resolution: Run readiness reviews, follow through on commitments and resolve handoff gaps. Escalate risks and resource conflicts with clear recommendations. Keep BI&O milestones aligned with TA launch plans; confirm capabilities are ready for use and resolve early post-launch issues.
- Change Management and Adoption: Lead change plans for launches and priority BI&O initiatives: identify affected teams, clarify new responsibilities, and coordinate communications, training and support. Track adoption and address barriers with team leads. Turn launch lessons into practical checklists and playbooks for the next launch.
Who You Are
- Demonstrated ability to build and run tight operating rhythms and drive decisions through forums and follow-through.
- Excellent executive communication skills - exceptional writing, synthesis, and the ability to drive alignment through clarity.
- Strong project management and communication skills; able to anticipate issues, challenge assumptions and secure delivery across teams without direct authority.
- Comfort working with data and analytics at a practical level (framing KPIs, basic analyses, impact sizing), without requiring the role to be deeply technical.
- High ownership mindset, strong judgment, and ability to navigate ambiguity with pace and discipline.
Required Skills
- Bachelor's degree required; MBA highly preferred.
- 8+ years in pharma, biotech or life sciences consulting.
- Hands-on commercial enablement for a U.S. product launch.
- Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel, including how their launch activities depend on one another.
- Experience leading change through rollout and adoption of new tools, processes or ways of working.
- Hybrid expectation: Cambridge, MA — in office ~3 days/week.
Preferred Skills
- Top-tier strategy consulting experience with meaningful change/transformation exposure.
- Experience in managing cross-functional engagement and governance.
Requirements
- Bachelor's degree required
- MBA highly preferred
- 8+ years in pharma, biotech or life sciences consulting
- Hands-on commercial enablement for a U.S. product launch
- Working knowledge of field operations, Decision Sciences, Marketing Operations and Omnichannel
- Experience leading change through rollout and adoption of new tools, processes or ways of working
- Top-tier strategy consulting experience with meaningful change/transformation exposure
- Experience in managing cross-functional engagement and governance
Benefits
- Medical, Dental & Vision
- Life Insurance
- Fitness & Wellness Programs
- Short- & Long-Term Disability
- Paid Vacation
- Paid Holidays
- Sick Time
- Paid Maternity & Parental Leave
- 401(k) Matching
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Employee Resource Groups
Company overview
Founded in 1978, Biogen is a leading global biotechnology company headquartered in Cambridge, Massachusetts, specializing in the development and commercialization of innovative therapies for serious neurological and neurodegenerative diseases. As one of the oldest independent biotechnology companies in the United States, Biogen has established itself as a pioneer in neuroscience, focusing on difficult-to-treat conditions where few or no treatment options exist. The company's portfolio includes groundbreaking treatments for multiple sclerosis, spinal muscular atrophy, Alzheimer's disease, ALS, and Friedreich's ataxia. With approximately 7,000 employees worldwide, Biogen operates through a global network that includes research and development hubs in Cambridge, Research Triangle Park in North Carolina, and South San Francisco, along with world-class manufacturing facilities in the United States and Switzerland. The company's commitment to scientific innovation is demonstrated by its Nobel Prize-winning founders and its receipt of the U.S. National Medal of Technology and Innovation. Biogen's patient-centric approach drives its mission to deliver transformative medicines that improve lives while creating sustainable value for shareholders and communities.