Associate Director, LNS Alliance Management
IQVIA
Summary
Lead the Alliance Management team responsible for building and managing strategic partnerships across the Vendor Lab Network. You will strengthen service delivery, drive continuous improvement, and help develop laboratory solutions that meet evolving study and customer needs.
Job description
Job Summary
Lead the Alliance Management team responsible for building and managing strategic partnerships across the Vendor Lab Network. You will strengthen service delivery, drive continuous improvement, and help develop laboratory solutions that meet evolving study and customer needs.
What You'll Be Doing
- Lead and support Alliance Managers in building and maintaining effective relationships with Vendor Labs
- Establish and formalize strategic partnerships with Vendor Labs
- Develop and implement process improvements for Alliance Management activities
- Support business development efforts by presenting Vendor Lab capabilities to clients and maintaining capability documentation
- Capture customer needs, monitor industry and service trends, and recommend opportunities to develop or enhance Alliance Management offerings
- Partner with study and operational teams to support the delivery of Vendor Lab services across clinical studies
- Collaborate with LNS leadership to maintain continuity and quality in Vendor Lab service delivery
What We Are Looking For
- Bachelor's degree in a science-related field
- A minimum of 5–7 years of experience in Central Lab management is required
- Experience developing new services and products, onboarding vendors, creating new processes, and building business cases
- Experience reviewing and interpreting clinical trial protocols to recommend laboratory solutions, identify service-delivery risks and opportunities, and propose laboratory-related improvements is preferred
- Experience managing vendors is preferred
- Experience working for a laboratory services company or clinical trial services company is preferred
- Other equivalent combination of education, training, and experience may be accepted in lieu of degree
The Knowledge, Skills and Abilities Needed for This Role
- Strong project management and planning skills, including the ability to coordinate complex activities across multiple stakeholders
- Excellent verbal and written communication skills, with the ability to present laboratory capabilities clearly to clients and internal partners
- Strong interpersonal and relationship-management skills for developing productive Vendor Lab partnerships
- Demonstrated ability to evaluate and improve existing processes
- Ability to collaborate across commercial, science, laboratory operations, project services, logistics, and clinical trial materials functions
Requirements
- Bachelor's degree in a science-related field
- Minimum of 5–7 years of experience in Central Lab management
- Experience developing new services and products, onboarding vendors, creating new processes, and building business cases
- Experience reviewing and interpreting clinical trial protocols to recommend laboratory solutions
- Experience managing vendors
- Experience working for a laboratory services company or clinical trial services company
- Strong project management and planning skills
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-management skills
- Demonstrated ability to evaluate and improve existing processes
- Ability to collaborate across commercial, science, laboratory operations, project services, logistics, and clinical trial materials functions
Benefits
- Health Insurance
- Mental Well-being Resources
- Financial Well-being Programs
- Social Well-being Support
Company overview
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. Headquartered in Durham, North Carolina, the company operates in over 100 countries with approximately 86,000 employees worldwide. IQVIA specializes in creating intelligent connections across all aspects of healthcare through its proprietary IQVIA Connected Intelligence platform, which combines analytics, transformative technology, big data resources, and extensive domain expertise. The company's comprehensive portfolio includes clinical trial management, real-world evidence generation, commercial insights, and regulatory compliance services. IQVIA serves a diverse client base including pharmaceutical manufacturers, biotechnology companies, medical device firms, government agencies, and healthcare providers. With its Healthcare-grade AI capabilities and extensive global data assets, IQVIA accelerates the development and commercialization of innovative medical treatments while improving healthcare outcomes for patients globally. The company is publicly traded on the New York Stock Exchange under the ticker symbol IQV.