Associate Director, Market Access Training

Main Responsibilities

• Own product and disease-state training and certification programs across both Specialty Care and Gen Meds, strategically connecting US Market Access to the Therapeutic Area and brand leads
• Manage the product training agenda for all of US Market Access, bringing relevant product updates, strategies and direction to the US Market Access field teams.
• Track and report on certification completion and compliance across the team.
• Partner with internal subject matter experts to build and deliver high-impact training sessions, workshops, and e-learning modules for each franchise.
• Build on existing onboarding program for all new U.S. Market Access employees, across both franchises and across field and HQ roles, from day one through full ramp-up.
• Continuously refine onboarding content based on new-hire feedback, organizational changes, and time-to-productivity outcomes.
• Run the operational backbone of training: weekly training meetings, clear agendas, and follow-through on action items across stakeholders.
• Ensure timely, organized dissemination of training materials, resources, and updates to all Market Access functions.
• Partner with Compliance and Access Strategy to ensure training policies are aligned with current legal and regulatory guidance.
• Be a strategic partner to Access Strategy teams to consult on training development leveraging adult learning principles to maximize training impact.
• Partner with Access Strategy heads and brand/TA training leads to align training priorities with evolving TA and brand strategy across Specialty Care and Gen Meds.
• Serve as the connective link between Market Access training and Access Strategy, so messaging and execution stay consistent.
• Serve as the connective link between U.S. Market Access and Sanofi's Go-to-Market Capabilities (GTMC) and Learning & Development teams, bringing frameworks and tools into Market Access programs.
• Collaborate with Medical Affairs, Marketing, and Sales Training to keep messaging and training approach consistent across functions.
• Build and run training programs across formats: live and virtual sessions and e-learning modules.
• Plan and deliver live training sessions that enhance business understanding and onboarding.
• Establish KPIs to measure training effectiveness, onboarding success, and certification completion rates.
• Continuously assess and refine programs based on feedback, evolving market dynamics, and business needs.
• Bring in new learning methodologies (e.g., digital platforms, experiential learning) where they improve outcomes.

About You

Basic Qualification Required — one of the following, plus baseline pharma/healthcare/payer literacy:

• 3+ years of experience in market access, marketing or operations OR 3+ years of experience in commercial/product training, instructional design, or learning & development
• Working knowledge of the U.S. healthcare system and payer/reimbursement landscape, sufficient to understand Market Access training needs (through direct market access experience, adjacent healthcare-industry work, or demonstrated fast self-directed learning)
• Demonstrated success developing and delivering effective training programs

Education

• Bachelor's degree required; preferably in Business, Healthcare Administration, Life Sciences, or a related field
• Master's degree in a relevant field preferred
• Training certifications (e.g., CPTM, ATD) a plus

Skills & Competencies

• Excellent presentation, collaboration, and facilitation skills
• Project management expertise, with the ability to manage multiple initiatives simultaneously, including onboarding and certification tracking
• Collaborative mindset with the ability to influence without direct authority across a large and diverse set of stakeholders (brand, TA, Access Strategy, GTMC, L&D, Compliance)
• Working knowledge of the U.S. healthcare system, payer landscape, and market access dynamics
• Knowledge of adult learning principles and instructional design for educating on complex business models and product/TA content
• Proficiency with learning management systems and digital training tools
• Outstanding written and verbal communication abilities
• Analytical thinking and problem-solving orientation

Preferred Qualifications

• Market access experience (helpful, though not required)
• Experience in the pharmaceutical/biotech industry
• Knowledge of specialty pharmacy distribution models
• Experience with live and virtual training delivery methods
• Background in account management or field-based market access roles