Associate Director, Medical Information

Strategic Leadership and Cross-Functional Influence

• Contribute to the development and execution of Global Medical Information and therapeutic-area strategy, priorities, and measurable outcomes.
• Lead high-impact initiatives, product launches, process improvements, and cross-functional projects from concept through implementation and evaluation.
• Serve as a key Medical Information subject matter expert on cross-functional teams, providing scientific expertise, customer perspective, and strategic recommendations.
• Build trusted relationships across functions and geographies, influence without authority, resolve ambiguity, and align stakeholders around scientifically sound solutions.
• Translate customer needs, scientific developments, inquiry trends, and evidence gaps into actionable recommendations that inform strategy and decision-making.

Scientific, Content and Medical Review Leadership

• Serve as a therapeutic-area and product expert with deep knowledge of the disease state, clinical data, evidence base, and relevant competitive landscape.
• Lead the strategy, development, review, approval, and lifecycle management of global Medical Information response documents and scientific resources.
• Collaborate with affiliate and global partners to develop globally aligned content while addressing relevant regional and local needs.
• Ensure the scientific accuracy, quality, consistency, and compliant use of evidence across Medical Information deliverables and responses to complex unsolicited inquiries.
• Serve as a key medical reviewer for promotional, medical, and Public Affairs materials, providing strategic scientific input and managing complex reviews.
• Guide content governance and repository stewardship so resources reflect new scientific data, regulatory changes, current literature, and congress information.
• Support scientific congress activities, vendor or contractor oversight, training, and departmental or enterprise initiatives.
• Ensure timely documentation of inquiries and reporting of adverse events and product complaints in accordance with applicable procedures.

Innovation, Insights and Operational Excellence

• Analyze inquiry patterns, customer interactions, available metrics, and content gaps to identify emerging topics and generate actionable insights for appropriate stakeholders.
• Lead or support evaluation, piloting, and implementation of digital and AI-enabled capabilities that improve content development, literature synthesis, inquiry intake and management, insight identification, quality processes, and medical review.
• Partner with scientific, operational, technology, legal, regulatory, privacy, and compliance stakeholders to establish fit-for-purpose governance, risk controls, quality monitoring, and accountable human oversight for technology-enabled workflows.
• Identify opportunities to improve Medical Information processes, customer experience, and global ways of working; support adoption and evaluate impact.
• Lead or contribute to pilots and scaled implementation, including requirements definition, risk assessment, workflow design, user adoption, quality monitoring, and evaluation of impact.

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account.