Associate Director, Patient Navigator Strategy, US Oncology, Marketing

Key Responsibilities

• Patient Navigator Strategy & Operating Model: Define the Patient Navigator strategy, operating model, service offerings, and engagement framework, establishing navigators as the primary point of contact for patients across the individualized therapy journey.
• Patient Journey Support Strategy: Define how Patient Navigators support patients across key treatment milestones, providing education, guidance, and non-clinical support.
• Patient Education Strategy: Establish the strategy for patient education resources, including disease education, treatment journey expectations, manufacturing process information, anticipated timelines, and other non-clinical support materials.
• Patient Engagement Governance: Define consent-capture requirements, approved messaging, support guardrails, escalation pathways, and clinical versus non-clinical support boundaries across all patient-facing navigator interactions.
• Technology, Data & Digital Enablement: Partner with Data & Technology teams to define technology requirements, CRM capabilities, workflow tools, reporting solutions, and patient visibility capabilities.
• Navigator Performance Management: Establish navigator performance measures, quality standards, service metrics, and reporting requirements; leverage patient and operational insights to identify trends, barriers, and improvement opportunities.
• Cross-Functional Leadership & Program Optimization: Partner with Marketing, Patient Support Center of Excellence, End-to-End Therapy Operations, Legal, Privacy, Compliance, and other stakeholders to ensure compliant implementation, operational readiness, and continuous optimization.

Education

Bachelor's degree or equivalent (BA/BS); MBA or equivalent preferred.

Required Experience and Skills

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare organizations, with experience spanning patient services, patient navigation, patient support programs, care coordination, or related patient-facing functions.
• Demonstrated experience designing and implementing patient support programs, patient navigation capabilities, or patient engagement models, with a track record of translating patient support strategies into operational programs.
• Experience establishing patient support guardrails, engagement standards, consent requirements, approved messaging, and operational processes that enable compliant patient-facing interactions.
• Knowledge of patient privacy, informed consent, patient-facing communications, and compliance considerations related to patient support program design and execution.
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence decisions and build alignment across a complex matrix organization.

Preferred Skills

• Experience leading patient navigator, patient support, care coordination, customer experience, nurse educator, or other patient-facing support organizations.
• Experience supporting the commercialization or launch of advanced therapies, including cell therapy, gene therapy, radioligand therapy, individualized therapies, or other complex treatment modalities.
• Deep understanding of oncology patient journeys, reimbursement pathways, specialty distribution models, and advanced therapy treatment ecosystems.