Associate Director, Sales Analytics and Operations

Responsibilities

• Lead field force KPI development, performance reporting including design and implementation of field facing dashboards and reports, enabling effective pre-call planning and a thorough understanding of performance and opportunities for a geography (national, regional, territory).
• Analyze sales performance and field execution data to identify trends, opportunities, and areas for improvement.
• Collaborate with sales leadership on developing analysis to better understand and target business opportunities in their geographies.
• Conduct analytics projects to inform a range of business issues including field force targeting, call planning, sales force sizing, and account planning.
• Work with brand teams to setup analyses to measure effectiveness of marketing tactics.
• Lead field force effectiveness initiatives by collaborating with Sales, Marketing, Integrated Insights, and Commercial Learning & Development, to generate actionable insights and optimize performance.
• Lead territory optimization and realignment processes to ensure balance in workload while maximizing business opportunity.
• Generate on-time monthly and quarterly deliverables with rigorous data quality control.
• Lead field incentive compensation planning and operations.
• Coordinate with Sales, Marketing, Global Data & Digital Innovation, and other stakeholders to ensure alignment on project scope, business requirements, and timeline.
• Lead user testing, training, and adoption of reports and dashboards.
• Recommend and drive continuous improvement and AI initiatives to enhance sales effectiveness and efficiency.

Basic Qualifications

• High School Degree and 14+ years of relevant industry experience; OR
• Associates Degree and 12+ years of relevant industry experience; OR
• Bachelor's Degree and 10+ years of relevant industry experience; OR
• Masters' Degree and 8+ years of relevant industry experience; OR
• PhD and Two Years Experience

Preferred Qualifications

• 10+ years of experience in Pharmaceutical/biotech Commercial Operations and Analytics functions
• Proven ability to extract insights from working with large, imperfect, data sets
• Strong project and task management, analytics, and communication skills
• Proficient in MS Office Suite (e.g. MS Excel, Access, Word & PowerPoint) is required
• Knowledge of SQL, and/or other BI or data visualization tools (Alteryx, Tableau, PowerBI, etc.) is required
• Experience in rare disease and/or therapies requiring patient hub services are a plus
• Candidates in this role are expected to be hands-on with ability to setup and conduct data analysis, project management, prepare and deliver presentations to Director/Sr. Director level audiences.

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.