Associate Director, Service Contracting

Accountabilities

• Lead and develop a contracting team, including work allocation, prioritization, performance management, development, succession planning, and hiring decisions.
• Manage drafting, review, execution, and maintenance of Market Access customer agreements, including MSAs, CDAs, SOWs, and other commercial and service-related contracts.
• Lead Contract Operations support for US Patient Support contracting, including intake, drafting coordination, approvals, execution, amendments, renewals, and issue resolution.
• Oversee contracting updates to support Physician Fee Schedule requirements and maintain the bona fide service fee certification library.
• Oversee review and approval of contracts for alignment with policies, government requirements, approved language, risk mitigation, compliance controls, and governance standards.
• Supervise preparation and processing of customer communications and contract-related requests.
• Establish, oversee, and continuously improve contracting processes and performance metrics, including intake, version control, approvals, execution, renewals, document retention, audit readiness, cycle times, backlog, quality, and service levels.
• Own development and maintenance of contracting infrastructure, including templates, clause libraries, playbooks, handbooks, and process documentation.
• Serve as a Market Access contracting subject matter expert advising internal customers.
• Build and maintain relationships with internal and external stakeholders to resolve issues and ensure timely execution of agreements.
• Monitor changes in legal, regulatory, compliance, procurement, privacy, and business requirements and recommend updates.

Essential Skills/Experience

• Bachelor's degree, preferably in a relevant field
• 5+ years of progressive pharmaceutical experience in governance, operations, contracting, service strategy, patient support, or related functions
• Understanding of Market Access and healthcare delivery, including the regulatory environment
• Experience managing contracting activities, including MSAs, CDAs, and SOWs
• Experience with document workflows, version controls, and audit controls
• Strong analytical, problem-solving, and decision-making capabilities
• Exceptional written and verbal communication skills
• Demonstrated ability to influence with and without authority, lead teams, and develop relationships with senior leadership
• Demonstrated ability to manage through uncertainty
• Strong organizational and time management skills with the ability to balance competing priorities
• Advanced proficiency in Excel, PowerPoint, and Word
• Strong attention to detail and trends

Desirable Skills/Experience

• MBA, J.D., or Paralegal Certificate
• Detailed understanding of the AstraZeneca business model, with knowledge of brand team operations, brand planning, and the sales model