Associate Director, Technical Product Management
Merck
Summary
As the Platform Engineering & Delivery Lead, you will be accountable for the architecture, implementation, optimization, and reliable operation of Veeva CRM, Veeva Vault CRM, Salesforce, integration services, and cloud platforms. You will partner with business, product, and technology stakeholders to translate demand into secure, scalable solutions and predictable delivery outcomes. The role combines technical leadership, delivery governance, team development, and accountability for platform performance, security, and operational excellence.
Job description
Role Overview
As the Platform Engineering & Delivery Lead, you will be accountable for the architecture, implementation, optimization, and reliable operation of Veeva CRM, Veeva Vault CRM, Salesforce, integration services, and cloud platforms. You will partner with business, product, and technology stakeholders to translate demand into secure, scalable solutions and predictable delivery outcomes. The role combines technical leadership, delivery governance, team development, and accountability for platform performance, security, and operational excellence.
Responsibilities
- Establish and maintain a complete asset inventory across the platform estate, ensuring accuracy, ownership, and lifecycle tracking.
- Define and enforce ways of working with vendors, including engagement models, quality standards, SLAs, and delivery accountability.
- Drive AI-native ways of working and supporting toolset to make AI a default part of how teams deliver.
- Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables.
- Own the technical architecture across Veeva CRM, Veeva Vault CRM, Salesforce, Informatica IDMC, and AWS Cloud.
- Proactively manage vendor technology product releases: analyze release notes, remediate impacts, and review new features.
- Evaluate new platform capabilities and provide evidence-based recommendations on which capabilities to adopt, defer, or decline.
- Drive prototyping of new ideas, tools, and platform capabilities to validate value quickly.
- Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience.
- Execute the AI engineering strategy consistently across all platforms.
- Lead AI adoption across delivery teams and product management stakeholders.
- Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels.
- Own access management and operational controls across platforms.
- Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.
Required Qualifications
- Proven software engineering background with hands-on delivery experience.
- Solid experience with the Veeva / Veeva VAULT platform / Salesforce ecosystem.
- Good exposure with AWS Cloud services (accounts, architecture, security, and operations).
- Track record of leading global projects and coordinating distributed teams and multi-vendor teams.
- Experience defining technical architecture and platform governance at scale.
- Excellent communication and stakeholder-management skills across technical and business audiences.
- Bachelor's degree in computer science / information systems or equivalent technical field.
- 12+ years of relevant experience in IT implementation and managing large scale project delivery.
- Strong background in Salesforce / Veeva / Veeva VAULT configuration, customization, OOTB solution including build and integration over API.
- Experience in mentoring and leading technical teams.
- Strong understanding and working experience in Agile methodology.
- Ability to manage project timelines, resources, and deliverables.
Requirements
- Proven software engineering background with hands-on delivery experience
- Solid experience with Veeva / Veeva Vault platform / Salesforce ecosystem
- Good exposure with AWS Cloud services (accounts, architecture, security, operations)
- Track record of leading global projects and coordinating distributed teams and multi-vendor teams
- Experience defining technical architecture and platform governance at scale
- Excellent communication and stakeholder-management skills
- Bachelor's degree in computer science / information systems or equivalent technical field
- 12+ years of relevant experience in IT implementation and large scale project delivery
- Strong background in Salesforce / Veeva / Veeva Vault configuration, customization, OOTB solution including build and integration over API
- Experience in mentoring and leading technical teams
- Strong understanding and working experience in Agile methodology
- Ability to manage project timelines, resources, and deliverables
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Retirement Benefits
- Paid Holidays
- Vacation
- Sick & Compassionate Days
- Annual Bonus
- Long-Term Incentive
Company overview
Merck & Co., Inc., known as Merck in the United States and Canada and MSD (Merck Sharp & Dohme) internationally, is a premier American multinational pharmaceutical company headquartered in Rahway, New Jersey. Founded in 1891 as the U.S. subsidiary of the German Merck Group, the company became independent following World War I and has since grown into one of the world's largest biomedical companies, ranking fourth globally by revenue. Merck operates across three core business segments: pharmaceuticals, vaccines, and animal health products. The company is renowned for its groundbreaking research and development, having brought numerous life-saving medicines to market including Keytruda (pembrolizumab), a leading immunotherapy for cancer treatment that generated $29.5 billion in 2024 revenue, and Gardasil, a revolutionary HPV vaccine. With approximately 75,000 employees worldwide, Merck maintains a robust pipeline of innovative therapies focused on oncology, vaccines, hospital acute care, cardiology, neuroscience, virology, immunology, and diabetes. The company invests heavily in R&D, spending $17.9 billion in 2024 alone, demonstrating its commitment to advancing scientific discovery. Merck's legacy spans over 130 years of bringing hope to humanity through important medicines and vaccines, operating with a purpose to use leading-edge science to save and improve lives globally while fostering an inclusive workforce and responsible business practices.