Associate Field Service Engineer - Minneapolis/St. Paul, MN
Danaher Corporation
Summary
The Associate Field Service Engineer is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position reports to the local Field Service Supervisor and is part of the Northland Field Service Team located in the Twin Cities area and will be working remotely to cover the Northland Territory (ND, SD, MN, WI, MT).
Job description
In this role, you will have the opportunity to:
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
- Foster collaboration by assisting with the training of newer Field Service Engineers.
The essential requirements of the job include:
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
- Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
- Must have a valid driver's license with an acceptable driving record.
- Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.
It would be a plus if you also possess previous experience in:
- 1+ years' experience of advanced troubleshooting.
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
- A technical college major such as biomed, engineering, or related.
Requirements
- Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience
- 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to travel (assigned geography and periodic overnight travel)
- Valid driver's license with acceptable driving record
- Ability to lift, lower and carry up to 50 lbs. unassisted
- Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods
- Ability to reach at, above and below shoulder level, flex/extend neck, good hand and finger dexterity
Benefits
- Paid Time Off
- Medical, Dental & Vision
- 401(k)
- Bonus/Incentive Pay
Company overview
Danaher Corporation is a leading global science and technology innovator headquartered in Washington, D.C., specializing in biotechnology, life sciences, and diagnostics. Founded in 1984 by brothers Steven and Mitchell Rales, the company has evolved from its origins as a manufacturing conglomerate into a premier healthcare technology organization with approximately 63,000 employees worldwide. Danaher operates through three core divisions: biotechnology (28% of revenues), which develops products for therapeutic development; life sciences (31% of revenues), focused on disease identification, new therapies, and drug testing/manufacturing; and diagnostics (41% of revenues), providing instruments, consumables, and software for disease diagnosis. The company's portfolio includes renowned brands such as Beckman Coulter, Cytiva, Pall Corporation, Cepheid, Leica Microsystems, and Abcam, serving pharmaceutical companies, biotechnology firms, healthcare providers, and research institutions globally. Danaher is distinguished by its Danaher Business System (DBS), a continuous improvement methodology that drives innovation and operational excellence. With 2024 revenues of $23.9 billion, the company ranks 180th on the Fortune 500 and plays a critical role in advancing scientific research, improving diagnostic capabilities, and accelerating the development of life-saving therapies.