Associate Field Service Technician - Chattanooga, TN - Transport
Stryker
Summary
As an Associate Field Service Representative, you will play a key role in supporting a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions. You will work with a diverse range of products, including stretchers, transport chairs, bed frames, and temperature management systems. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior ProCare role within Stryker.
Job description
What you will do
- Possess basic electronic and mechanical aptitude.
- Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
- Utilize computer software to complete documentation, order parts, reference training materials, and more
- Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
- Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
- Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.
What you need
Required:
- High School diploma.
- Must be at least 21 years of age to meet our driving requirements.
- Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
- Willingness and ability to work an extended work week including nights and weekends at times
Additional Information
- At times, may be required to move, set up and demonstrate equipment weighing up to 75 pounds (lift unassisted 75-80 pounds), reach, push, or pull in order to accomplish job accountabilities.
- May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate.
- Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention
- May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products.
Requirements
- High School diploma
- Must be at least 21 years of age
- Valid driver license in state of residence with good driving record
- Willingness and ability to work extended work week including nights and weekends
- Basic electronic and mechanical aptitude
- Ability to lift up to 75-80 pounds unassisted
- Ability to stoop, kneel, crouch, bend, sit, stand, crawl
- Coordination of eye, hand and foot movement
- Ability to grasp by hand
- Visual and auditory discrimination, memory, reading ability
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.