Summary

Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.

Job description

Individual Responsibilities

Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Responsible to live and exemplify Stryker's Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities

Field service & support

Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up
Provide post sale in-servicing on equipment operation and maintenance
Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers
Maintain an accurate inventory of Stryker equipment and parts.
Other duties as assigned by Manager/Supervisor

Conduct & Compliance

Abide by and support the policies set forth in the Stryker Code of Conduct
Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical standards
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Policy

Education & special trainings

Bachelor's degree or equivalent experience preferred

Qualifications & experience

Must be willing to travel throughout Colorado & Wyoming
Ability to work independently
Ability to work in a fast-paced environment
Ability to read and understand technical drawings
Ability to troubleshoot technical issues and perform technical repairs preferred
Highly organized and able to prioritize tasks
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Knowledge of proper lifting/body mechanic techniques preferred
Strong interpersonal and communication skills
Strong attention to detail

Requirements

Must be willing to travel throughout Colorado & Wyoming
Ability to work independently
Ability to work in a fast-paced environment
Ability to read and understand technical drawings
Highly organized and able to prioritize tasks
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Strong interpersonal and communication skills
Strong attention to detail
Bachelor's degree or equivalent experience preferred
Ability to troubleshoot technical issues and perform technical repairs preferred
Knowledge of proper lifting/body mechanic techniques preferred

Company overview

Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.