Associate I, Commercial Management - Surgical
Alcon
Summary
Associate I, Commercial Management - Surgical (Professional Path) is primarily responsible for supporting customer service and communication between Surgical Sales, Marketing, customers, and operations. You will use your product knowledge to handle requests, analyze data, and help drive process improvements and new projects.
Job description
Specifics include:
- Create, receive, and handle departmental quote requests, contract requests, and service requests from the surgical sales, marketing, and operations teams.
- Analyze historical data, trends, and other relevant information to provide insights and recommendations that improve processes, team productivity, and address business challenges.
- Update bills of materials by replacing or removing discontinued components.
- Train and develop new sales representatives to understand business processes, sales quoting software, and production workflows.
- Provide support for system enhancements and upgrades.
- Handle daily and weekly deviations.
- Respond to inquiries via the 800-phone line, text messages, and emails using a cloud-based contact center platform to enhance service request handling.
- Troubleshoot issues related to materials, production, or shipping delays.
- Assist sales representatives in securing critical account business with high-volume customers by addressing questions and concerns.
What You'll Bring to Alcon
- Bachelor's Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
- The ability to fluently read, write, understand and communicate in English
- Location: Onsite, Houston, TX
- Schedule: 1st Shift 8:00AM-5:00PM (Monday- Friday)
- Travel Requirements: 0 – 10%
- Relocation Assistance: Not Available
- Sponsorship Available: Not Available
Preferred Qualifications/Skills/Experience
- Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant.
- Experience in Ophthalmology, Inside Sales, Customer Service, or the Medical Device industry.
- Attention to detail and a commitment to accuracy.
- Ability to oversee and balance concurrent tasks, cross-functional requests, and time-sensitive project deliverables.
- Intermediate/Advanced proficiency in Microsoft Excel.
- Strong work ethic, critical thinking ability, & commitment to continuous learning and development.
- Be a collaborative teammate, with strong interpersonal and relationship-building skills.
- Strong ability to multitask and adapt to change quickly.
- Excellent organization and time management skills which are important to handle opposing priorities and deadlines.
- Desire to understand the WHY to understand business processes.
Requirements
- Bachelor's Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
- The ability to fluently read, write, understand and communicate in English
Benefits
- Health insurance
- Life insurance
- Retirement plan
- Paid time off
Company overview
Alcon Inc. is the global leader in eye care, dedicated to helping people see brilliantly. Founded in 1945 as a small pharmacy in Fort Worth, Texas, the company has grown into the world's largest eye care device company with complementary businesses in Surgical and Vision Care. As a Swiss-American multinational corporation headquartered in Geneva, Switzerland with major operations in Fort Worth, Texas, Alcon operates in 60 countries and serves patients in over 140 countries. The company's Surgical segment focuses on ophthalmic products for cataract surgery, vitreoretinal surgery, refractive laser surgery, and glaucoma surgery, including implantables, consumables, and surgical equipment. The Vision Care segment comprises daily disposable, reusable, and color-enhancing contact lenses, along with a comprehensive portfolio of ocular health products for dry eye, contact lens care, and ocular allergies. With over 75 years of heritage, Alcon has a long history of industry firsts and makes substantial annual investments in research and development to meet evolving customer needs and advance patient care. The company became an independent publicly-traded entity in 2019 after spinning off from Novartis.