Associate Manager Customer Loyalty
Walgreens
Summary
Leads the development, execution, measurement, and optimization of customer loyalty initiatives designed to increase member acquisition, engagement, retention, frequency, and value. Uses customer, offer, and program performance data to identify trends, uncover opportunities, and translate insights into actionable business recommendations. Partners cross-functionally across Marketing, Digital, Analytics, Finance, Technology, Merchandising, and Store Operations to execute loyalty strategies and improve the customer experience.
Job description
Job Summary
Leads the development, execution, measurement, and optimization of customer loyalty initiatives designed to increase member acquisition, engagement, retention, frequency, and value. Uses customer, offer, and program performance data to identify trends, uncover opportunities, and translate insights into actionable business recommendations. Partners cross-functionally across Marketing, Digital, Analytics, Finance, Technology, Merchandising, and Store Operations to execute loyalty strategies and improve the customer experience.
Job Responsibilities
- Leads day-to-day activities of a group of team members, ensuring timely completion and strategic soundness of decisions. May assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues. May provide input into hiring, firing, and performance reviews.
- Establishes objectives and communication policies, provides constructive discipline, and builds employee morale.
- Presents deliverables and post-analyses specific to area of responsibility to key internal clients and executive management.
- Plays a key role in creating and performing analysis for strategic project-based initiatives.
- May lead client meetings to understand business needs and objectives. Communicates and partners cross-functionally to understand, recommend and implement strategies.
- Develops and delivers training and support for new processes for area of expertise.
- Makes tactical recommendations to key stakeholders based on historical data and/or current trends.
- Reviews and validates recommendations for area of expertise. Ensures analysis and recommendations align with strategy.
Requirements
- Bachelor's degree and at least 2 years of experience in promotions, marketing, analytics, retail, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management and/or business analysis, or High School Diploma/GED and at least 4 years of experience in those areas
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Willing to travel up to 10% of the time for business purposes (within state and out of state)
Company overview
Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.