Associate Manager, ProAssure Services (Remote)
Stryker
Summary
The Associate Manager, ProAssure Services is responsible for guiding a team of ProAssure Specialists. You will play a key role in the hiring, onboarding, and training of new hires. You will collaborate to design, implement, and maintain programs which address the needs of our largest and most strategic customers using Vocera solutions. This is a player/coach role, and includes direct management of the team, responsibility for our customers’ systems administration contracts, and substituting as needed for on-site service continuity.
Job description
What you will do:
- Mentor and lead a team of ProAssure Specialists who are responsible for the contracted, daily, on-site and remote administration of Vocera solutions for customers with this professional service engagement
- Provide direction, growth, and continuous development for the team
- Share findings and build close ties with multi-functional teams of technical account managers, clinical account managers, technical support, and professional services
- Create, implement, and monitor processes to ensure practices are consistent across the team and facilitate knowledge sharing among the system administrators and customers
- Maintain positive relationships with customer contract sponsors and ensure satisfactory delivery of services leading to measurably improved outcomes
- Collaborate with Sales and Services teams to write, review, and deliver Statement of Works (SOWs) for prospective and renewing customers
- Perform system administration for Vocera solutions including database maintenance, solution operationalization, training, device management, and troubleshooting
- Provide motivation with team and customers through regular communications, conference calls, site visits and written reports to advise, track, and address concerns
What you need:
Required:
- Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
- Minimum 6 years clinical or healthcare IT (HIT) industry experience
- 2 years directly leading teams or demonstrated experience mentoring and/or coaching
- US Citizenship required
Preferred:
- Demonstrated account management or customer success experience
- Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems
Requirements
- Bachelors in Health Informatics, Information Systems, Technology, Business, or equivalent degree
- Minimum 6 years clinical or healthcare IT (HIT) industry experience
- 2 years directly leading teams or demonstrated experience mentoring and/or coaching
- US Citizenship required
- Demonstrated account management or customer success experience
- Experience working with the Department of Defense (DOD) and Veterans Affairs (VA) health systems
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.